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Excellent 8.3
Based on 3953 reviews

Recent customer comments

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Excellent



based on 3953 reviews
  • Hotel Condition/Cleanliness 8.2
  • Facilities 8.1
  • Location 9.3
  • Room Comfort/Standard 8.3
  • Service 8.1
  • Value for Money 7.8
  • Food/Dining 7.8

6 Patrix C.
Singapore
May 07, 2016
Bad stay.
Their double bed is two single bed joined together. Can't sleep the whole night as it hard in the middle. Bad experience.

8.8 William T.
Singapore
May 06, 2016
Value for money
Great location & value for money. Housekeeping needs to QC the cleanliness & hygiene, all the towels from face, hand, & bath towels all smell musty & damp despite I was staying in renovated Grand Deluxe room. Other than that no major issue.

7.2 GOW S.
Malaysia
May 05, 2016
Good hotel, but room facility and staff training need improve
several times stay at this hotel. First time using agoda to book. Maybe due to special rate, the room provided lack of some facility like hair dryer........ Even welcome drinks........after request, welcome drinks promised and able to enjoy at evening time. But the person promise to us already go back, no pass message to other staff.........finally told us, they need double check with person that promise to us, otherwise........

10 MUHAMMAD S.
Singapore
May 01, 2016
Very strategic location and excellent service staff!
This hotel is a class of its own. Luxurious interior; from lobby to room. My wife and I love this hotel so much! And what's great, the hotel's service staff are all very friendly and are very attentive to our needs as we have a 4 month old child. Excellent choice for any groups of travelers!

8.4 ABDUL J.
Malaysia
May 01, 2016
A one night stand...
As with any one niter, it's too short a stay to fairly & properly evaluate the hotel & facilities on offer. However, GMKL is up there with any other hotel of similar star ranking, from ease of check in, the friendly staffs, the quaity room and to finally ease of check out. If you are ever in KL city centre, then this hotel is your best bet.

10 Normah I.
Brunei Darussalam
April 29, 2016
Excellent Customer Service and Location
Very polite, friendly and helping staff..

8.4 Chang W.
Brunei Darussalam
April 27, 2016
A great stay. Initially booked 1 night but became 2 nighs.
It's become my home hotel now where I'll always look to stay at when I head over to Kuala Lumpur, be it for a short trip or a long stay (business or leisure). It's located just at the right spot for someone who wants everything within a 5 minute walk, from local delicacies to high-end franchises.

8.4 Chang W.
Brunei Darussalam
April 27, 2016
Never fails my expectations
It's become my home hotel now where I'll always look to stay at when I head over to Kuala Lumpur, be it for a short trip or a long stay (business or leisure). It's located just at the right spot for someone who wants everything within a 5 minute walk, from local delicacies to high-end franchises.

8 Kai H.
United Kingdom
April 27, 2016
Bukit Bintang
Excellent location. Interior looks a bit old. Staff was really friendly and helpful.

6 CV I.
Indonesia
April 24, 2016
Rude and very much not attentive staff, weak wifi
Need to improve in most of these 3 areas above... such a pitty if hotel at this class in prime location can't deliver a satisfying services to its guest...