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Excellent 8.3
Based on 3979 reviews

Recent customer comments

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based on 3979 reviews
  • Hotel Condition/Cleanliness 8.2
  • Facilities 8.0
  • Location 9.3
  • Room Comfort/Standard 8.3
  • Service 8.1
  • Value for Money 7.8
  • Food/Dining 7.8

Ahmed S.
September 27, 2014
2 day stay
gym, bath tub and location
Hotel was ok.. Great location

Cheng T.
September 26, 2014
We stayed at executive floor but service super bad
its beside pavilion mall.
super bad experience due to we pay for executive floor but we get super poor services

chan W.
September 25, 2014
quick views!
reception, staff, room condition
Just great!

Puay L.
September 25, 2014
Perfert Location, Comfort & Big Rooms
Spacious and Comfortable Room
Great Stay, requested for connecting rooms was granted except for checking in process too slow.

Andy C.
September 25, 2014
Grand Millennium KL 2014
Location location and location
A very pleasant stay and relaxed. The only complain is that the buffet breakfast is not up to the standard of a 5 star hotel. Impiana hotel is cheaper but have more variety and better quality.

Wong Y.
September 24, 2014
Good clean rooms.
Location, comfortable beds and clean all round.
Hotel staffs was fast and friendly towards your requests. Hotel looks aged but still very well maintained and clean. Price is a bit higher than it's surrounding well known hotels.

Hon Y.
September 24, 2014
Conveniently located
Location, food and room

United Arab Emirates
September 23, 2014
every things was perfect except the cleanliness

Justina A.
September 22, 2014
Fantastic hotel
Close proximity to malls, nice staff good breakfast spread
Check in was no fuss & smooth. most of the staff in the hotel were pleasant & i look forward to breakfast everyday. one of the biggest & newest shopping mall was just a minute's walk away. Other the the traffic congestion & the dusty environment due to the construction next to hotel everything else was not bad at all. the hotel could do better with higher standard of cleanliness & security. the hotel looked just the same when it was formerly Regent Hotel. A new look with sheltered walkway to Pavilion will be awesome!

Meau P.
September 20, 2014
Staff lack of warmth
Great location.
I've booked Club Executive room for 2 nights. The reception at ground level guide us to 18th floor club lounge for check in process. The staff at club lounge wasn't most welcoming and was almost aloof in attitude. I had a piece of hand carry and no one had offered to help. The mattress is old and I could hear the springs when I lie on the bed. My back was aching during the second night. It's value for money for perks that came with club lounge but a huge minus for staff attitude. It's the first time I experienced anything but warmth and premium service at club rooms.