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Excellent 8.3
Based on 3951 reviews

Recent customer comments

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based on 3951 reviews
  • Hotel Condition/Cleanliness 8.2
  • Facilities 8.1
  • Location 9.3
  • Room Comfort/Standard 8.3
  • Staff Performance 8.1
  • Value for Money 7.8
  • Food/Dining 7.8

8 Annie A.
June 09, 2014
Nice Location, best for shopping
The best thing about this hotel is its location. The next best thing is that it is safe and secure, and the third is the cleanliness of the room.
Location wise, if you're travelling to KL to shop just like we did, this hotel is very conveniently located across major shopping malls. The rooms are spacious, nice, and clean. The security is alright as well as you need to use your keycard to access the elevator. One thing that needs improvement though is the breakfast buffet. They need to change or add new dishes. What they offer are the same food every morning. People can get tired of eating same food everyday.

8.3 Dk I.
Brunei Darussalam
June 09, 2014
beautiful hotel with nice top view of city
courtesy of staffs, good breakfast, near to pavillion
the reception staffs were very polite. The hotel looks very clean and gorgeous. However some improvements need to be made: 1) when asked about activities or services that are provided, reception only inform gym, swimming pool. didnt know that there is a spa and health club are available to be used. 2) reception didnt inform us that the wifi in the room need to be registered. we thought that we can immediately use the wifi since it seems to be connected but lagging. only after 1 day stay in our room, did we know that the internet connection needs to be registered. This is important as we have actually asked the reception for types of services that is available.reception should highlight this as he did write down the code number on our key room paper holder. 3) not happy with the attire regulation to attend buffet. this is particularly with the use of hotel slippers. i was using hotel slippers as had blisters on my feet due to the hours spent on walking.If hotel felt it is important to use proper attire during breakfast, reception staffs need to inform this during check in. no information about this was shared in any way including perhaps by leaving a welcoming note on the hotel room

9.7 Lee C.
June 07, 2014
walking distance to all shopping malls
Friendly staff, Good foods, Well kept room
Very good. Much better than hotels nearby the same area

8.7 Evelyn C.
June 05, 2014
Nice environment
good staff performance, grand
Nice experience. Friendly staff. Spacious room

7 Chee W.
June 04, 2014
Centralize and convenience
Location, cleaniness,
Location is good but the traffic is horrendous jammed. The pillow is too hard and heavy. I had sent an email on how to get about to your hotel from Singapore via 2nd link but no response receive.

8 Alvin L.
June 04, 2014
Centrally located
walking distance to malls and plenty of food and drinks nearby

6 Ahmed A.
Saudi Arabia
June 03, 2014
Nice and quite
lovely place to visit
It was really lovely and nice the staff were really frinedely

9.3 TAN H.
June 02, 2014
Great location for leisure
Centrally located, spacious and nice swimming pool
A very pleasant stay. Room was big and staffs are helpful. Enjoyed the scenery and restaurants nearby. Shopping malls are within close proximity and my kids enjoyed the big swimming pool. We also spent some times in the gym and love the location of this hotel. We will come back again in the next school holidays.

10 TNAY P.
June 02, 2014
Hotel with the best location in KL City
Best Location, Clean, Spacious
Service is very good, very clean, and very spacious. One of the best hotels with the best location in Kuala Lumpur city center. Just 2 minutes walk away from Pavillion, and 5 minutes walk away from Sungei Wang.

6 Jahara A.
June 02, 2014
Environment is good
Clean Large bed
Is plesant n will come back often during business trips