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Excellent 8.3
Based on 3956 reviews

Agoda Verified Reviews

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based on 3956 reviews
  • Hotel Condition/Cleanliness 8.2
  • Facilities 8.1
  • Location 9.3
  • Room Comfort/Standard 8.3
  • Staff Performance 8.1
  • Value for Money 7.8
  • Food/Dining 7.8

7.6 SIEW O.
June 23, 2016
Good location
Convenient to shopping malls.

June 22, 2016
All about location.
Took long time to check in. Staff at counter can't follow up what she promised to do for us.

9.2 Danny O.
June 21, 2016
Great location
As usual this hotel doesn't disappoint. Great service and location.

9.6 Ray M.
June 20, 2016
Been coming back to this hotel
I try to stay in this hotel every time I'm in KL

7.6 Choon B.
June 19, 2016
Reception staff needs training
Checked into hotel on 16 June. The staff at the door were alert n greeted us upon arrival. So happy to be back to this hotel. However, when we proceeded to the reception to check in, throughout the whole process, the staff never bothered to greet or even look up at me. He very clinically and efficiently processed my check in, passed me my key cards and that was it. I figured he must have had a long day. Oh well.... Upon check out on 18 June, I encountered the same cold service. The staff never bothered to look up or even acknowledge that I was sitting in front of him. Ignoring me was bad enough but then upon clearing my check out, when I asked about the credit card slip that the hotel charged on hold, he never even bothered to say anything, took the slip and tore it and went on doing his own thing. No explanation. No smile. Nothing!!! That really left a bad taste in my mouth and spoilt my overall pleasant stay. I really suggest the management start training the reception staff on some common courtesy and teach them basic manners or ask them to learn from the doormen. They were very cheery and never failed to greet guests coming in and going out of the hotel. Pity! Front line staff of a 5 star hotel.

6.4 Poon M.
June 17, 2016
Convinence location at bukit bintang
An old luxurious hotel sit next to Pavillion shopping mall in heart of Bukit Bintang. Good location for shoppers & food staff around, walking distance to night life area but be careful of robbery in kl.

9.6 Keng L.
June 16, 2016
Great Hotel great location
I am a repeat customer. Really enjoy staying here. Good staff, facilities, room and location. Will come back again and recommend others to stay here too.

6.8 novy W.
June 15, 2016
long check in and check out
slow process for check in and check out. need 30 mnt for each process

9.6 Hoong L.
June 14, 2016
Good class hotel located next to Pavilion and other shopping malls and amenities. Comfortable and convenient.

8.4 Wei O.
Brunei Darussalam
June 14, 2016
Good Stay
I came back to Grand Millenium Hotel after my last visit last year and this time I was with my family since its school holiday. It is really close to the major shopping centres (like Pavilion and Fahrenheit) and we just have to walk the KLCC Skywalk to visit the Aquaria. The food is nice and we had a great time. Taxi and MRT are readily available and for travellers I recommend the Hop On Hop Off Bus which gives you the nice tour of KL.