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Excellent 8.5
Based on 4569 reviews

Recent customer comments

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Excellent



based on 4569 reviews
  • Hotel Condition/Cleanliness 9.1
  • Facilities 8.5
  • Location 8.5
  • Room Comfort/Standard 8.6
  • Service 8.8
  • Value for Money 8.4
  • Food/Dining 7.5

Christopher B.
Australia
March 30, 2015
Clean and attractive
The rooms cannot be faulted, spacious, clean and tidy. The facilities; pool, bars, restaurant make the stay so good. The price cannot be beaten for the quality
I keep returning to gtower whenever I visit KL because I love staying there

IDA I.
Singapore
March 30, 2015
Disappointed
My room, my room and my room
Honest opinion. I'm a frequent traveler to KL mostly for business and GTower has always been my 1st choice although Company would put me to Trader's. Please find below my experienced and I believed GTower standard is way higher. 1. Few times and I just found out there's complimentary coffee at the reception. Met one nice hotel guest and I was told by him. 2.Called front desk 3 times in a row but no answer. waited for over 20 secs on each call still nothing so i went out to check. There's 3 staffs which of course they can't give answer and told me future can just dial 0 as an option. Really.??? 3.Ordered Tropical fruit with coffee by the pool. Was told by the lady who took my order, believed she's Hajar there's apple, orange, strawberry available. Got my fruit and I realized it is not what i wanted so I called them to bring the correct order. 2nd round came and it is still wrong and I had to call and checked again with Hajar. Finally I spoke to Asnul the Operations Manager in charge and he came to send me my order. In total i waited 1hr just for 1 simple order, fruit and nothing else!!! I explained to Asnul as I find this ridiculous and that you might want to send staff for courses. The lady that served me twice has got NO PR etiquette. No smile, no greeting no apologies NO nothing just her sour face. forgot to have her name but you can check with Asnul. met her during breakfast and thn when served my order. Btw just sharing/feedback as I chose GTower over Trader's. Previous staff excellent, friendly and satisfying. this was my first bad experience. Suggest check if staff really know their job or probably some personal issues. Whatever it is be professional.

Chong L.
Malaysia
March 26, 2015
super nice hotel
location, clean n comfortable
Love this hotel, no crowded, very clean n comfortable bed.. lov the toilet have plasma tv..

CYNTHIA S.
Malaysia
March 26, 2015
Location, clean
there are a few restaurant downstairs, located in town area near to KLCC,walking distance to LRT station

Ooi F.
Malaysia
March 25, 2015
nice
Clean ,good price, location good
Good

Lee S.
Malaysia
March 25, 2015
ok
ok
ok

Lee S.
Malaysia
March 25, 2015
ok
ok
ok

Lee S.
Malaysia
March 25, 2015
ok
ok
ok

Lee S.
Malaysia
March 25, 2015
ok
ok
ok

Chin C.
Malaysia
March 24, 2015
nice hotel
food room services