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Very good 7.1
Based on 3223 reviews

Recent customer comments

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Very good



based on 3223 reviews
  • Hotel Condition/Cleanliness 7.1
  • Facilities 7.6
  • Location 7.3
  • Room Comfort/Standard 7.2
  • Staff Performance 7.0
  • Value for Money 7.3
  • Food/Dining 6.8

teh C.
Malaysia
June 20, 2016
Review
Should hv tv sports channel in the room

clair M.
Singapore
June 20, 2016
Musty room, clueless staff, AWFUL wifi
The complex is huge, so the rooms are huge. But they smelled musty. Also, for a tourist in KL, the wifi was absolutely useless. Every time I leave the room or the main lobby area, I get disconnected. It was very frustrating, trying to connect every time I needed to be somewhere else. We asked the staff, where in the hotel complex can we get food, the staff could only point one restaurant. It is as if they don't know how many places in the hotel can a guest find food - whether restaurant or cafe or bars.

Hong K.
Singapore
June 20, 2016
Surprise
It is a nice and pleasant place to stay especially with the mall connected. Will come back.

Florence H.
Malaysia
June 11, 2016
A big deluxe room suites but kind of oldish
A big space of deluxe room however quite an oldish environment. The air cond is noisy after switch on, even if set to low temperature, it is still sound huge noise sounds, which irritated during sleeping. Need to improve on this.

CHIOU S.
Malaysia
June 10, 2016
Dirty
Died cockroach was found in the drawer

mei N.
Malaysia
June 09, 2016
Convenient to stay
Nice room

Teh N.
Malaysia
June 09, 2016
Clean & Comfortable
Clean & Comfortable

Sumihiro I.
Japan
June 09, 2016
How safe hotel it is!
I stayed at 11th floor. Around 11 pm, suddenly I hear someone shouting. A guest yielded to another guest at 9th floor, maybe it was fighting. Anyway it was so noisy. Many peoples were watching them yielding each other but no hotel security was there. Then, I made calls to hotel desk and some other contact described on the phone in my room. But no one answered to my call. All I could do is waiting until the fighting peoples would stop bothering other guests. Terribly it took more than one hour? Now I am wondering where all of the hotel staffs were while they were bothering us and if the hotel is really safe???

Chiang C.
Malaysia
June 07, 2016
Satisfy but minor to improve...
Overall are satisfied, especially my kids are enjoying the swimming and breakfast for 2 days holidays! However, there are some parts need to improve: - Toilet bowl was not really clean and got stain after clean - A lobby staff told that can't provide 2nd access card due to many customers in 1st day. However, next day morning another staff able provided it to us. Seems double standard and it is ridiculous for 5 stars hotel unable provide another access card!

Chong L.
Malaysia
June 07, 2016
Good for family with a big swimming pool plus chil
Very good for family