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Very good 7.1
Based on 3222 reviews

Agoda Verified Reviews

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Very good

based on 3222 reviews
  • Hotel Condition/Cleanliness 7.1
  • Facilities 7.6
  • Location 7.3
  • Room Comfort/Standard 7.2
  • Service 7.0
  • Value for Money 7.3
  • Food/Dining 6.8

6.4 CHIOU S.
June 10, 2016
Died cockroach was found in the drawer

6.4 mei N.
June 09, 2016
Convenient to stay
Nice room

7.6 Teh N.
June 09, 2016
Clean & Comfortable
Clean & Comfortable

2 Sumihiro I.
June 09, 2016
How safe hotel it is!
I stayed at 11th floor. Around 11 pm, suddenly I hear someone shouting. A guest yielded to another guest at 9th floor, maybe it was fighting. Anyway it was so noisy. Many peoples were watching them yielding each other but no hotel security was there. Then, I made calls to hotel desk and some other contact described on the phone in my room. But no one answered to my call. All I could do is waiting until the fighting peoples would stop bothering other guests. Terribly it took more than one hour? Now I am wondering where all of the hotel staffs were while they were bothering us and if the hotel is really safe???

8.8 Chiang C.
June 07, 2016
Satisfy but minor to improve...
Overall are satisfied, especially my kids are enjoying the swimming and breakfast for 2 days holidays! However, there are some parts need to improve: - Toilet bowl was not really clean and got stain after clean - A lobby staff told that can't provide 2nd access card due to many customers in 1st day. However, next day morning another staff able provided it to us. Seems double standard and it is ridiculous for 5 stars hotel unable provide another access card!

8 Chong L.
June 07, 2016
Good for family with a big swimming pool plus chil
Very good for family

8 Mohamad N.
June 07, 2016
Upgraded 5 star hotel
Large rooms and huge swimming pools & children activities.

8 Joe L.
June 07, 2016
Spacious room, clean and tidy
The room in clean and tidy with ample of space. Air conditioning was good. The staff was friendly.

6.8 Sabrina K.
June 07, 2016
Clean and spacious room
The room is clean and spacious. Recommended for the stay as it is near to the mall too.

7.2 james A.
June 06, 2016
Satisfactory and needs to improve.
The hotel is not wheelchair friendly as to enter into the room there is a curb to maneuver over. The rooms are large but unfortunately not well mantained as there was a missing safe and another safe with the motherboard exposed or was locked. The tv remote cover was also missing and some of the lightings were faulty. The air condition temperature also could not be controlled. The rooms also had no hand or floor towels and the blanket was torn. At the restaurant, a plate was either not clean at all or not properly washed as there was a piece of food stuck on the bottom of the plate) and the chef Mazuki at the frying eggs station was passing rude remarks when a member of mine was waiting to order her omelette heard him mumbling that "don't order just stand there only" when in fact he should be asking what she wanted.The only good thing was the reception staff especially the lady duty manager who was able to get me connecting rooms instead of adjoining rooms. Overall the location of hotel is satisfactory.