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2015
Excellent 8.1
Based on 4765 reviews

Recent customer comments

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Excellent



based on 4765 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 8.0
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Service 8.0
  • Value for Money 8.0
  • Food/Dining 7.7

Daisy C.
Philippines
April 29, 2016
Awesome servce!
Always stay at Istana because of its proximity to where I transact business in KL. For this trip, I've required a lot of extras (work table, fixing printer/internet connection, converting missed breakfast to discounted lunch and etc. The staffs were all amazingly attentive and polite! I just hope next visit - the room shall be refurbished..the carpeting is a bit worn-out I think!

Muhammed A.
Singapore
April 28, 2016
Rooms need improvement
Istana is a pretty old hotel and the rooms were okay. The bathroom is big with separate shower, and bathtub. It is walking distance to Pavilion and eateries so that's a plus point. The swimming pool is huge but old. The staffs, however, were remarkable! When we reached, they served us with cold towels to freshen up as well as juice. Check in was a little delayed as they needed passports of ALL those staying in the hotel. All in all, it was a nice stay.

Fadzli A.
Singapore
April 27, 2016
Okay
Decent, old and not so friendly

Khoo L.
Singapore
April 26, 2016
Good place for staycation
I love the environment and good food especially the international breakfast. The accommodation was excellent. Enjoyed our stay in Hotel Istana, never a dull moment.

CASSANDRA C.
Malaysia
April 25, 2016
GOOD STAY, LOVE IT
I LIKE THIS HOTEL VERY MUCH, CENTRAL LOCATION AND GOOD QUALITY OF THIS HOTEL

tamer E.
Egypt
April 24, 2016
Need really maintenance
The room facilities and toilets need real maintenance.

RUE L.
Malaysia
April 24, 2016
Good location, clean and friendly staff
Good location, clean and friendly staff

Andrew B.
United Kingdom
April 23, 2016
Excellent 5 star hotel - they know what they are doing!
Well located and well run - at least for the guests! Comfortable room, though the bed was a bit hard for our liking. A minor quibble however.

Mitch P.
Australia
April 23, 2016
Brilliant Hotel
This hotel has ruined me for all hotels. The service was amazing, the hotel itself spectacular. I was very reluctant to leave

Duraidarshun A.
Australia
April 23, 2016
nice clean hotel. highly recomend it!
nice clean hotel. highly recomend it!