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Excellent 8.1
Based on 4758 reviews

Recent customer comments

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based on 4758 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 8.0
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Service 8.0
  • Value for Money 8.0
  • Food/Dining 7.7

Sagar K.
November 18, 2013
good one
centrally located, good staff, good breakfast
Located centrally near the KLCC area.. can walk around as well. good staff and restaurant.

Sagar K.
November 18, 2013
Good one..
Centrally located, good staff
Located centrally near the KLCC area.. can walk around as well. good staff and restaurant.

Khalid A.
Saudi Arabia
November 15, 2013
Great hotel and great location and friendly staff
comfortable room, and good hotel location, and near shopping areas and restaurants
It was an excellent trip, we really enjoyed it, we really liked the hotel Istana, there are many shopping areas near by it, and also, there are many restaurans and other attractions. We will stay in Istana Hotel next time we visit Kuala Lumpur.

Sin G.
November 14, 2013
Good location
Food. Location. Price.
It was the second time we stayed in this hotel. The experience was so different from the first time that we wonder if the service we get in this hotel would differ according to the type of room we book, because the first time we stayed there we booked a suite, but this time round we booked a normal room. There were no hand towels, no face towels, no toothbrush, no bathrobe. We strongly doubt that a hotel rated five-star would only prepare these for the guests in a suite, but not for the guests in a normal room. We had to call housekeeping again and again to request for all these things one by one (not because i wanted to be difficult; it's because i didn't know those things weren't there until i needed to use them). If the hotel was not advertised as a five-star hotel then of course we wouldn't have expected to get these amenities prepared for us. The air-con was not working well but we were so tired of calling housekeeping that we just decided to bear with it. The things that remain good are the location (near Pavilion), reasonable price and the food. For me, their Nasi Lemak is still one of the tastiest in Malaysia. There were only a few months (definitely less than a year) between the first stay and the second stay. We hope when we decide to stay in the hotel for the third time, things would be different (in a good way).

Bee Y.
November 14, 2013
comfortable and nice

Syed S.
November 11, 2013
Big hotel and centrally located
Big rooms, Centrally located, good food
Enjoyed staying here again. This hotel is two mins walk to the Pavillion Shopping Mall and close to many restaurants nearby. The breakfast at Istana is a special experience! highly recommended!

Keeng P.
November 11, 2013
Best location, walking distance to Bukit Bintang
Grand Lobby, Large Size Room, Central Location
This is the third times I check into this hotel and I really enjoy staying at this hotel

gary C.
November 09, 2013
good hotel but can do with a little maintenance
club room , suite size ,staff
The hotel is centrally located and we used the monorail so the location was handy. The club suite we had was a very good size and ample room for a couple. The air conditioning was very cold however and didn't seem to be easily controlled so we had to turn it off to get comfortable. The club room was very good with the staff booking us in at about 8.30am to our room even though it was meant to be for 2pm. They also offered us breakfast which is excellent. They also had an afternoon tea and a evening happy hour or 2 where they provide drinks and snacks which was very good. I would come back to this hotel although the air conditioning in our room was definately an issue.

Davishny N.
November 09, 2013
it was superb.5 star hotel with 7 star service!
staff just superb..always smiling and ready to help....cleanliness...very nice rooms
stay was just wonderful...staff tooooo good.very nice people...just the best..unforgettable..

Muhammad S.
November 08, 2013
The level of service can be quite inconsistent.
Location, Bathrooms and bed.
Just stayed at Istana a week ago before we decided to come to the hotel again. Funny thing is that the hotel is not even as full as last week. We requested our normal 17th floor, the reception said that they were full. Wonder why??? TV as per normal limited channels and will get effected if there is rain.