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Excellent 8.1
Based on 4765 reviews

Recent customer comments

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based on 4765 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 8.0
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Service 8.0
  • Value for Money 8.0
  • Food/Dining 7.7

Syed S.
November 11, 2013
Big hotel and centrally located
Big rooms, Centrally located, good food
Enjoyed staying here again. This hotel is two mins walk to the Pavillion Shopping Mall and close to many restaurants nearby. The breakfast at Istana is a special experience! highly recommended!

Keeng P.
November 11, 2013
Best location, walking distance to Bukit Bintang
Grand Lobby, Large Size Room, Central Location
This is the third times I check into this hotel and I really enjoy staying at this hotel

gary C.
November 09, 2013
good hotel but can do with a little maintenance
club room , suite size ,staff
The hotel is centrally located and we used the monorail so the location was handy. The club suite we had was a very good size and ample room for a couple. The air conditioning was very cold however and didn't seem to be easily controlled so we had to turn it off to get comfortable. The club room was very good with the staff booking us in at about 8.30am to our room even though it was meant to be for 2pm. They also offered us breakfast which is excellent. They also had an afternoon tea and a evening happy hour or 2 where they provide drinks and snacks which was very good. I would come back to this hotel although the air conditioning in our room was definately an issue.

Davishny N.
November 09, 2013
it was superb.5 star hotel with 7 star service!
staff just superb..always smiling and ready to help....cleanliness...very nice rooms
stay was just wonderful...staff tooooo good.very nice people...just the best..unforgettable..

Muhammad S.
November 08, 2013
The level of service can be quite inconsistent.
Location, Bathrooms and bed.
Just stayed at Istana a week ago before we decided to come to the hotel again. Funny thing is that the hotel is not even as full as last week. We requested our normal 17th floor, the reception said that they were full. Wonder why??? TV as per normal limited channels and will get effected if there is rain.

goh T.
November 07, 2013
Centrally located
Near to shopping area,large room,nice view

Younis O.
November 07, 2013
great time spent
friendly staff, nice view, great location
it was graet time to stay in this hotel, i spent nice time and gave me the willingness to come back again next year, nice view and cleaned rooms. staff was very friendly and willing to help you any time.

ThamFuan Y.
November 07, 2013
Deco a bit old and not much thought has been given

Dean B.
November 07, 2013
Nice pool and lobby
Was disappointed with room. The bed was rock hard and infested with bed bugs. Woke up with bites all over me.

marina J.
November 07, 2013
pleasant stay with a warm and friendly staff
pleasant with warm and friendly staff. Hotel rooms were clean and yes free WIFI helps. However when it rains, its helpful to open up the side access as we have to walk by your staircase.