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Excellent 8.1
Based on 4758 reviews

Recent customer comments

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based on 4758 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 8.0
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Service 8.0
  • Value for Money 8.0
  • Food/Dining 7.7

Mary B.
October 12, 2013
Clean,comfortable and close to shopping areas.
It was fantastic! Very clean and comfortable rooms! Would be back for our next stay! But no internet or wifi once your in the rooms!

Annie T.
October 12, 2013
Great shopping and Dinning
centrally located, Good Restaurant and large room
excellent with shopping and Restaurant near by, who would complain.

Paul S.
October 11, 2013
location location location! nice!
location is good, money value is good, room is good vs money
location is good, money value is good, room is good vs money! Found a short cut to Pavilion, its even greater than last time stay!

John L.
October 10, 2013
Central, Clean, Safe
Central, Clean , Safe
Been in KL several times, thankfully due to hotels unavailability in KLCC area I had to stay put at Hotel Istana and am thoroughly impressed. The location is very near to Bukit Bintang. Excellent amenities, good and clean. Proper king size bed. Excellent shower and excellent swimming. Food is excellent and there are also other food outlets nearby....Lovely service from check in to check out.

John L.
October 10, 2013
Great and Comfortable
Cleam, neat and big
We always stay at this hotel whenever we come to KL and this is one of the best hotels I have stayed. Excellent service, nice staff and best of all, excellent location. Wonderful rooms with great view over the city. And it is extremely good value for the money. Would recommend it to anyone coming to KL for business or leisure.

Franky H.
October 10, 2013
Standard, centrally located
Central location, close to shopping center, many food options nearby
The hotel was in a central location, close to shopping center and many food options nearby. Room was standard, clean, but the water in the shower drained very slow. This hotel is suitable for business travel.

stephen S.
United States
October 10, 2013
Excellent stay, just what I needed
Shopping, location, cleanliness
The stay was just what the doctor ordered. We needed a place to crash for a just a few hours and needed to do some shoppiing in the area, fortunately the hotel was in a good location.

October 09, 2013
wonderful & great hotel
cosy,comfortable and luxury
Hotel is located very near to Pavillon and also the nice restaurant bar of Kuala, every thing is close. Team always smiling and room very comfortable, the only problem was the AC too cold. The swiming pool is nice and the hotel is clean. In the end of the stay , we have keep the room until 14:00, thank you very much.

Norhazwani A.
October 09, 2013
Will love to come again next time!
Friendly staff, comfort room & fast room service.
We have a pleasant stay even for just 1 night. This hotel has a very comfort room, large bathroom, and nice pool view. Walking distance to city attraction e.g. Menara KL. This is my second time staying here and would love to come again next time. Affordable 5 star hotel @ KL City.

Kerrie N.
October 09, 2013
Its my home away from home
Great hotel enjoy coming here regularly Know my way around KL now. Nice foyer area to see business guests with great bar. Lovely swimming pool. Can't beat the breakfast buffet. Staff are all happy and helpful and the location just perfect.