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Excellent 8.1
Based on 4808 reviews

Recent customer comments

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based on 4808 reviews
  • Cleanliness 8.0
  • Facilities 8.0
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Service 8.0
  • Value for money 8.0
  • Food/Dining 7.7
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Shanti A.
July 26, 2013
Friendly staff, comfortable room and near to the city
Small setback the bathtub has no shower screen and the tooth brush and paste was only provided upon request.

Weikang C.
July 25, 2013
very near to shopping area
location, staffs and large room
very comfortable stay. free parking for hotel guest. lost anf found items are well kept and able to retrieve back.

Venny J.
July 24, 2013
Spacious room and bathroom, very nice architecture, variety choice of breakfast buffet
No WiFi in the rooms and very few television channels. WiFi only available in the lobby. Besides those, everything else was excellent. Requested for a room that was close to the lift and I did get it. Very satisfied for that. Very close to Bukit Bintang.

Ang S.
July 21, 2013
Nice & Fine
Near Shoping centre, easy acces to monorail, good food & complex surronding
It was a good hotel. easy to access to all shopping or business centre by public transport. The free WIFI is good.

sheila A.
July 20, 2013
classy hotel for biz
spacious staff attitude n good location
Me n my hushand enjoyed our stays in this hotel. And it is centrally located with many big shopping centres around. And it just walking distance to kl famous tower to enjoy the view of kl n twin towers. You can find many nice food and night life in that area. The hotel prices is consider cheap and budget as the room is spacious especially the bathroom is spacious and clean. The design is trendy with relaxing pool. Look more like a spa cum city life.

Ethan L.
July 18, 2013
Value money
spacious room, high ceiling and good location
everything is good, the room is clean and spacious. It located in central location and nearby to shopping malls. The bad point will be the room without WIFI. this is pretty bad as most of the smartphone or tablet uses wifi.

Ajay S.
July 18, 2013
comfortable room, Proximity to city centre, Friendly staff
It was wonderful. The hotel is very close to the Monorail station. Getting around the city was very easy.

Danielle S.
July 17, 2013
Great location and staff
Location, Staff, Breakfast
Extremely friendly and helpful staff - they were all amazing. Great location - not long to walk to Bukit Bintang (didn't even need the monorail!). The rooms should have the option of wifi though, a internet broadband plug is not acceptable in this day and age, and neither is sitting in the lobby to use the internet.

Ethan L.
July 14, 2013
Place for short business stay
location, room and friendly staff
Overall is good, but the room lack of WIFI which causes a little inconvience

philip B.
United Kingdom
July 14, 2013
Grande foyer, rooms not quite as grande
Gym, pool and foyer
The stay at Istana was fine, the rooms could do with a little tlc and upgrading. The staff were reasonable and friendly, well most were!! The pool area is very nice, it's a great getaway in the heart of KL. there is a well equipped gym in the basement.


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