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Excellent 8.1
Based on 4758 reviews

Recent customer comments

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based on 4758 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 8.0
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Service 8.0
  • Value for Money 8.0
  • Food/Dining 7.7

Razali S.
June 04, 2013
the luxury of royalties
nice design, comfortable room, strategic place in town

Bernd P.
June 04, 2013
I really like the location
locatio is very covenient, nice breakfast
The Hotel location is ver good and close to all major shopping malls in KL downtown

June 03, 2013
It was great.
Very friendly and helpful front office staffs, toilets at the lobby is superb and very clean with hardworking staffs and overall it was a pleasure staying there. I wish the rooms

lim L.
June 03, 2013
Five-star hotel such price is worth very much
large bathroom, big lobby, nice clean garden

Fong Y.
June 01, 2013
International standard and very attentive staffs.
Friendly staffs, very clean room and quality food served in the restaurant.

bola H.
South Korea
May 31, 2013
Great location. Large, well-designed room and bath
Location, size of the room,

Noraidah M.
May 30, 2013
Value for money
central location, good service, good food

Verina P.
May 30, 2013
A Couple Retreat
Great room service and fantastic breakfast with attentive staff
A good hotel to unwind and be spoilt by the staff at Istana Hotel. We had a fantastic Club Room with all the amenities. we were looked after so well and pampered by the staff at the Club Lounge every time we were there.We felt very appreciated and nothing was to much for the staff. We will certainly be back to stay again.The shopping was very good and close to the hotel.Hotel Taxi was very cheap and reliable.

Verina P.
May 30, 2013
Luxury Stay
Fantastic Location with lots of eating places very close by.
The Club room we had was so huge, very clean and so comfortable. Our check in and check out was handled so efficiently by the Club Room staff and our baggage arrived in our room very quick. We were so lucky to have a connecting sitting room with a comfortable lounge and separate Wide screen TV and DVD which was handy for the family.This is the hotel we love staying at because the staff are so friendly and attentive.

Safiah M.
May 29, 2013
Great service & friendly staff
Clean rooms, clean bathrooms, fast check-in & check-out
Pros: - Great service & friendly staff, nice pool, huge lounge & nice interior & exterior design of hotel - Confortable room - Big bathroom - Fast check in & check out Cons: - No life guard to be seen (although reflected on the board, life guard is on duty from 7am-8.30pm) - No wifi access in rooms - Wifi only in lobby and lounge area (no wifi connection in Taman Sari restaurant where we had breakfast, although the connection name was reflected) - No toothbrush & toothpaste (we didn't bother to ask as we brought our own toiletries) Overall, family was happy. Would come back again. :)