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Excellent 8.1
Based on 4758 reviews

Recent customer comments

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based on 4758 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 8.0
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Service 8.0
  • Value for Money 8.0
  • Food/Dining 7.7

Verina P.
May 30, 2013
Luxury Stay
Fantastic Location with lots of eating places very close by.
The Club room we had was so huge, very clean and so comfortable. Our check in and check out was handled so efficiently by the Club Room staff and our baggage arrived in our room very quick. We were so lucky to have a connecting sitting room with a comfortable lounge and separate Wide screen TV and DVD which was handy for the family.This is the hotel we love staying at because the staff are so friendly and attentive.

Safiah M.
May 29, 2013
Great service & friendly staff
Clean rooms, clean bathrooms, fast check-in & check-out
Pros: - Great service & friendly staff, nice pool, huge lounge & nice interior & exterior design of hotel - Confortable room - Big bathroom - Fast check in & check out Cons: - No life guard to be seen (although reflected on the board, life guard is on duty from 7am-8.30pm) - No wifi access in rooms - Wifi only in lobby and lounge area (no wifi connection in Taman Sari restaurant where we had breakfast, although the connection name was reflected) - No toothbrush & toothpaste (we didn't bother to ask as we brought our own toiletries) Overall, family was happy. Would come back again. :)

Vicky N.
May 29, 2013
Meet expectations
Tasty breakfast, nice garden and great lounge with live bands
Overall is ok, but the cleanliness in room should improve more plus those bed cover sheet should change to more quality materials

amirozlin A.
May 29, 2013
great and relaxing
friendly staff, comfortable room and big bathroom
they just didnt want to give us the receipt unlike other hotel that we have booked through agoda. it very difficult esp to us who need to claim to our company because there are 2 people paying for the same room (twin sharing). there rest was great

Chee H.
May 27, 2013
Comfort, Friendly and near shopping areas

Hannah W.
United Kingdom
May 26, 2013
expensive, good room service, nice room
food, light room, comfortable
For a rather expensive hotel, my initial room was very dirty and unpleasant. However, once I told reception they moved me to a nice room.

Takahiro M.
May 25, 2013
clean kind smile
Thanks for me. I thought this hotel is so good because it was accepted my some requests.

Takahiro M.
May 25, 2013
clean, kind , central
Thanks for me. I thought this hotel is so good because it was accepted my some requests.

Mai N.
May 25, 2013
It was a very nice stay
location, breakfast, interior design
I really enjoyed my stay at Hotel Istana. Good location, good breakfast, nice interior design of the lobby, friendly staff.

Alfredo S.
May 25, 2013
Great location.
Great location, friendly staffs and efficient.