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Excellent 8.1
Based on 4802 reviews

Recent customer comments

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based on 4802 reviews
  • Cleanliness 8.0
  • Facilities 8.1
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Service 8.0
  • Value for money 8.0
  • Food/Dining 7.7
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Arina Y.
June 10, 2013
Great location and comfortable rooms
It was located 50 m away from the train station and close to main shopping malls, good gym and great sauna, wonderful buffet breakfast
We enjoyed our stay in the hotel. Hotel is an older building, well maintained even though you can see the signs of age. We had an older TV set in the room, but it was not a problem. Room was comfortable and clean, bathroom had a nice shower and 2 sinks. Staff was very friendly everywhere, and we had fun exploring the surrounding areas of KL.

Kah N.
June 10, 2013
Clean,comfortable and like the bathroom design
My family enjoy our stay in this hotel

Kim T.
June 09, 2013
Very Relax and value for money
Big Room, Nice Bed and Big Bath Room

Hong Kong
June 09, 2013
The location is good but the serivce is normal
The monorail is not so close to the hotel. A skybrige which connects Twin Towers and shopping malls is just nearby that provides a very convenient route to travellers
The overall comment of the hotel is normal. The types of buffet breakfast provided are not various. Only few choices you can select. The location is good but the monorail is not close to there. You need to pass through 2-3 roads (many motors and cars.. watch out..) before you reach the hotel. But there are some malls and stores close to it and Parvillon, where has many bars and restaurants that you can enjoy as many as you want, is just nearby (next to the Standard Chartered Bldg.) . The staffs are nice with smile all the times. I stayed at hotel 4D 3N, however, the day before I left, no room service was provided and I needed to make a call to lobby and requested them to provide me some necessities like towels and paper tissues.

Bong P.
June 08, 2013
Bathroom, friendly staff, cleanliness

winnie W.
June 07, 2013
One way ticket hotel
Nice dinner buffet even though not much variety choices.
Staff at Hotel Istana wasn't efficient and not very polite to guests.

Hang L.
June 06, 2013
comfortable with everything i need around the corn
clean;big room; nice location

Maria A.
June 06, 2013
hotel is old and desperately needs a renovation.
good location.
room was very old and is desperate for a renovation. hair inside shower was found which means it was not cleaned, black spots on bedsheet, rock hard bed was very uncomfortable, carpet was dirty, bathroom looked like it was in the 1960s. no provisions for toiletries in shower area, and just overall old, outdated, uncomfortable room. do not book this hotel if you want value for money.

Alvi N.
June 05, 2013
Poor service
Nothing to recommend

Nicholas F.
United Kingdom
June 05, 2013
good hotel value for money
location, rooms good standard, and service