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Excellent 8.1
Based on 4729 reviews

Recent customer comments

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based on 4729 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 8.0
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Staff Performance 8.0
  • Value for Money 8.0
  • Food/Dining 7.7

Aloysious R.
January 30, 2013
Grand hotel with gorgeous view
Clean rooms, posh ambience
The room was clean and bathroom was well equipped. I found the staff to be quite cold though, especially when we requested if it was possible for the bridal car to wait for me to bring down my bride (who stayed the night before the wedding ceremony at the hotel).

sathanur N.
United States
January 30, 2013
Nice hotel in the city center with friendly staff
Clean and spacious room
this is the first hotel ever i came across as a guest and an engineer with 15 years in top class hotels in india and us as well that a front office in charge telling a guest a flat no with a poker face without explaining why the request can not be was the crude welcome at the so called reception. there is a great communication gap leads to humiliation like room service insisting of cash payment for breakfast delivered despite of enough security deposited at front desk.the room service staff spent ten minutes over phone to get the conformation to put it to room charges.this would have been avoided at the ordering stage instead of a stranger spending his sweet time spoiling our privacy. they provide a comforter without any sheet under it leading it to come in direct contact with the users skin i do not think it is being changed for every new guest.this is most unhygienic may lead to a cross infection ac stops when you remove the room card from the slot and when you return after a days tour in hot weather the room is not so comfortable .this is to be addressed.

Herry Y.
January 30, 2013
Great hotel
Very convenient and close to all amenities
Very convenient and close to all amenities around. Great breakfast and one of the best with such price. Very value for money.

muqtar K.
United Kingdom
January 29, 2013
lovely hotel and service with smile
nice design
overall it was nice hotel, but the service was kinda slow, took 2 hours to get my room ready and when was ready, there was no bath towels and no bath ropes and once again service was slow to get it.... oh yea also i requested to be on top floor and it was available but an hour after i was it was gone!

Khalid Z.
January 27, 2013
Lovely hotel and service with a smile
location and services
this is my third time at Malaysia and at same and always great hotel, the Hotel Istana, as per my past experience I found the hotel as it was and better in terms of services and location wise. thanks for every thing

Younis A.
January 24, 2013
Nice hotel
Very freindly staff all around the hotel
Very nice location near by shopping malls and arab restaurants, one point to make is that the rooms in the 12th floor need to be renovated as they are in bad shape. But this does not affect the comfortability of the stay.

Younis A.
January 24, 2013
lovely hotel
Safe and close to arab restaurants
Very nice location nearby shopping malls and arab restaurants. Freindly staff all around.

Jennifer L.
January 24, 2013
great location
relaxing great spa
relaxing 5 star hotel after a month of travelling through south east asia

mahfuz H.
United States
January 24, 2013
Lovely hotel and service with a smile
For me , it is location and good service. Large rooms.
Very good. This is a great hotel for money, comfort and service.

Ivo L.
January 23, 2013
Nice hotel, recently refurnished
good location to explore KL
Nice and modern hotel, good flair, hue reception area. Clean rooms, got the feeling the rooms were just refurnished, looks good. Staff was very friendly and helpful. Close to the golden triangle, you can walk to different shopping malls and tons of restaurants. Also just short walk to the PETRONAS towers. All in all a good deal, clean, spacey and big rooms. Good value for money…