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Excellent 8.1
Based on 4797 reviews

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based on 4797 reviews
  • Cleanliness 8.0
  • Facilities 8.1
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Service 8.0
  • Value for money 8.0
  • Food/Dining 7.7
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Hisyaamuddin B. from Singapore
Stayed 3 nights in February 2013
Good service with comfortable room
Good location and service
So far the stay was a nice one. Shopping places are near, service of the hotel staff were magnificent. Hotel and room ambience was confortable for relaxation.
Reviewed February 15, 2013

Hisyaamuddin B. from Singapore
Stayed one night in February 2013
Hotel with good service and ambience
Good service from staff and comfortable room
Staff gave good service, hotel has relaxing ambience and room is comfortable for two people. Hotel quite near to the shopping centre.
Reviewed February 15, 2013

MIN L. from Malaysia
Stayed one night in February 2013
Huge Hotel and Convenient Location
Minutes walk to Bukit Bintang
this hotel is true to its name. the design and build of it was really made to look like an istana (palace). the lobby features tall ceiling and stained glass. really huge. the room was great although the bed was a little hard. for a deluxe, its spacious and is complete. however, we do notice that they gave very few amenities in the toilet. one of the toilet light was not working and was blinking. as we were heading out, i just removed the bulb from the socket and told them to change it when we were checking out. the best thing about this hotel is that its just 5 minutes walk away from lot 10 and bb plaza. for those who prefers to go to the pavillion it takes about 5 minutes drive (depending on traffic). its really conveniently located and there's a nearby mini mart for you to purchase your necessities if required. the breakfast served was great. selection was alright for an international buffet but i do like their local delights like the nasi lemak and roti chanai.
Reviewed February 15, 2013

GORDON P. from New Zealand
Stayed 2 nights in February 2013
Lovely hotel with excelleny & very friendly staff
nothing was a problem for the staff to sort out. it was close to the shopping centres of kl in the bukit bintang area & with lots of eating places to go to. the buffet breakfast was a+
a very relaxing stay in the centre of kl with a 5-10 minute walk to where ladies like to go - shopping centres!!!!!!
Reviewed February 15, 2013

Nicolas G. from Singapore
Stayed one night in February 2013
Not what we payed for.
nice entrance
We asked for a double bed and we end up with 2 single bed put together that's not really what i was expecting from a 5 star hotel. Else people where nice and service with smile. the dining room was really good looking. Room are small but as we were waiting for so not a problem.
Reviewed February 14, 2013

Matt R. from United States
Solo travelers
Stayed 2 nights in February 2013
Poor service
Beutiful lobby and pool area
Overall, I was pretty dissapointed with the hotel. The lobby and pool area are very nice, but other than that very underhwelming for a "5-star" hotel. For example, I checked into a room that already had a clogged toilet, the water when I tried to take a bath was yellow, no wifi in the rooms, the concierge knew less than any hotel employee I have ever spoken to before (could not even point the hotel on a map or get me a taxi to take me to the airport). I mentioned these issues to the hotel manager and got no response other than "I'm sorry" - I would expect more from a hotel that bills itself as 5-stars, although the price was very reasonable.
Reviewed February 14, 2013

Yusli Y. from Singapore
Families with young children
Stayed one night in February 2013
great hotel , xcellent location
good hospitality, spacious n clean
it was a very last minute plan to KL with the family. we thought we would never get a hotel to stay, but thank suprisingly , its thru ,that we managed to stay @ hotel Istana Kuala Lumpur which has a very dynamic loacation in town with great hospitality from the staffs. and its very clean and well maintained to stay there again... and its very much affordable thru agoda
Reviewed February 14, 2013

ROSSALEENA I. from Singapore
Stayed one night in February 2013
great location as within the major shopping area
nearby lrt, restaurants
need some upgrading in the room. carpetlooked old and mouldy. tiles in the shower room needed to be scrubbed.difficutly in sliding one of the wardrobe doors (where the safety box is)
Reviewed February 13, 2013

Yos S. from Indonesia
Families with older children
Stayed 3 nights in January 2013
Old hotel but great location
Nearby business and shopping malls
Perfect location for business and entertainment. Just walking distance to Pavilion Mall and monorail train station. Friendly staff and great service.
Reviewed February 13, 2013

Ivan W. from Malaysia
Business travelers
Stayed 4 nights in February 2013
Good hotel in a good location
Good Location, good service
hotel with good facilities, good food served at the restaurants and a nice bar to relax in. rooms and bathrooms are big and comfortable and clean. wifi is free in the hotel lobby and restaurats. just a short walk to bukit bintang and chankat bintang is just behind. more good food and pubs there. good value for money.
Reviewed February 13, 2013