arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Excellent 8.1
Based on 4758 reviews

Recent customer comments

Filter by traveler type

based on 4758 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 8.0
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Service 8.0
  • Value for Money 8.0
  • Food/Dining 7.7

Teresa H.
January 17, 2013
Ideal Location, spacious rooms, excellent servic
Location, spacious rooms, friendly staff
It was a great experience for my family , the staff were well trained, efficient & well mannered.The room was spacious, clean & well maintained & the best thing was the ideal location for us as it was within walking distance to our favourite shopping malls.We hope that in future there would be free wifi connections in all the rooms.We have stayed here for 2 consecutive weekends & we're definitely returning to this hotel as often as we can.

phillip L.
January 16, 2013
Historical hotel in the heart of town
Good facilities
Wrong choice of words used by staff, instead of asking for a deposit via credit card or via cash for incidentals, they insist on cash.

Veronica P.
January 16, 2013
Just renovated and looks classic
walking distance to Pavillon Mall !
Hop into the Free shuttle bus bus stop beside hotel entrance and drop by Chinatown.

rin S.
January 16, 2013
great hotel
its a great hotel. come with a delicious food. very friendly staff. and its 5 minute walking distance to pavilion shopping centre, so that i can repeatly went for shopping.

Susan M.
January 15, 2013
great hotel and location
staff were amazingly friendly and helpful.
A great place to stay if you want to be in the city. Room was good but carpets were very loose and tired. Great good at the restaurant. All the staff were very friendly and helpful especially our house keeper Mifti And Audrey who was on reception and welcoming.

shaik N.
January 15, 2013
Good hotel with friendly staff
Friendly & helpful staff, ample parking, strategic location
My stay at Hotel Istana was quite pleasant. Checking In was not a hassle and greeted by fiendly & helpful staff esp at check in counter. requested for room facing trafic and was upgraded to suite room with intended view. Housekeeping was well done with greetings and room was clean. Toiletries was excellent. Bed was comfy. WiFi not available in room only in lobby. Praying mat not available in room

Nicole C.
January 14, 2013
Great location and great hotel room
Location and room
great location as located at golden triangle of kl and the room is clean and big enough for two pax. staffs really nice and they keep smile on their face.

Saudi Arabia
January 13, 2013
amazing hotel
it was one of my favert hotel i have ever is located in the heart of K.L.staff were smily and very helpful.recomnded for honeymooners.

Julan W.
January 13, 2013
Good location, needs a refresh
Location, nice pool
A revisit with Istana Hotel after many years, had good memory of it. Great location, close to the buzz of Bukit Bintang but just far enough to be nice and quiet when needed. Friendly staff, great lobby but quest rooms needs a refresh especially the bathroom. Floor corridor was cigarette-smokey, not often encountered even in Asia.

Rozita S.
January 11, 2013
Great Location and Friendly Staff
Best Location for Shopping Spree
Nice hotel and good location. I love the big bathroom and separate shower/bathtub. Will come back to stay.