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Excellent 8.1
Based on 4765 reviews

Recent customer comments

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based on 4765 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 8.0
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Service 8.0
  • Value for Money 8.0
  • Food/Dining 7.7

Amelia S.
March 15, 2016
Beautiful but needs an upgrade
The hotel is beautiful but it needs more care. The rooms definitely needs refurbishing, though however, it was clean and comfortable for us. The staff were passionate and friendly, and breakfast spread was five-star for me. Wouldn't mind checking in again if there's news on refurbishment.

mamdouh E.
United Kingdom
March 14, 2016
Maid should give water even we have to check out
Room clean, service staff good
Yes, we were happy

Yoke C.
March 14, 2016
Room size, Friendly Staff, Clean

Saudi Arabia
March 14, 2016
great hotel
location and value for money
The stay in this hotel is great. The hotel is walking distance from all the big shopping mall in Kuala lumpur city center

March 13, 2016
Good location close to everything Clean

March 12, 2016
good location
price can be reduce a bit

Scott B.
March 11, 2016
A formerly glorious place, but need renovation
Pool, building exterior, lobby
Then lobby is pretty amazing, and the pool is good but the rooms and corridors need renovating. They really feel like their 20 years old. Old sockets and switches and an absolutely ancient hairdrying contraption in the dated bathroom. Furniture reminds me of stuff in my grandmothers house. It really feels more 3 star because of this and there's no way I'll be back, especially with so many amazing hotels in KL. I only booked this one because I was in a rush and it was Agoda recommended at the top of the list.

Abdalla S.
March 09, 2016
Nice stay
location , breakfast variety, close to public transport
it was extremely acceptable

Lei S.
March 09, 2016
Area is nice. Quite place, Large room
overall is good. just check in time need to improve. and i heard a old lady are making noise at next counter about something missing in their room. not sure what is that. so i decide do not keep valuable things in room and snap picture for all room facility before i got them for argue..

Madan G.
March 07, 2016
Great Location, Awesome service
High Quality Staff Performance, Luxurious Rooms, Excellent Location
It was a very relaxing and comfortable stay at the hotel Istana. The only things I found a little strange were: 1. Room minibar was empty and no effort was made to stock it. 2. Please keep small fresh milk capsules with the tea service in rooms instead of creamer (powder) and also keep more than 2 tea bags.