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Excellent 8.1
Based on 4765 reviews

Recent customer comments

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based on 4765 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 8.0
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Service 8.0
  • Value for Money 8.0
  • Food/Dining 7.7

Jayampathi B.
Sri Lanka
June 25, 2012
Good Location
The hotel is situated in a good location. Easy access to main attractions and shopping, this includes a covered walkway to places of interet including Petrona Towers, in close proximity
Reception should be better organized. There should be a queue system in place without attending to customers in an ad hoc way.

Benjamin B.
New Zealand
June 24, 2012
Awesome Hotel, Loved all of it
Very friendly people
We both loved the stay and would be happy to stay there again

sheshu J.
June 23, 2012
had a very great time. the hotel is nothing less than a palace. the staff, rooms n food all r top class. we loved the food. got great taste. the location is very accesable to malls ,pubs n monorail stations

Wei C.
June 23, 2012
well maintain old hotel
good location for shopping
this is an old malay design hotel with good maintainance. the staff are friendly and preseantable (dress well). good location: stone throw distance to monorial station; 5mins walking distance to popular shopping malls eg: pavilion, starhill and lot 10.

United Kingdom
June 22, 2012
Impressive hotel and service
Excellent value for money and spacious rooms.
My wife and I stayed at this hotel for 5 nights and had a very pleasant stay. We were given a free upgrade on arrival from a club room to a club suite which was very spacious and appreciated. The suite was clean and the cocktail evenings included tasty food and nice wines etc in a relaxed environment. Staff were very friendly and always greeted us with a smile. The location was great for sightseeing and within a few minutes of local transport. If we were returning to Kuala Lumpur we would definitely stay at this hotel again.

Wooi-Teong L.
June 21, 2012
Magnificient,high class hotel.
Every where is within walking distance.
Spectacular hotel,great amenities and great service.Value for money and worth to be back again in my next visit to K.L.

Yugendran V.
June 21, 2012
Best place to go with your loved ones
nice location, Good Food, nearby clubs, Restaurants,
i always like the rooms in Istana Hotel, Very bigs and very spacious, Good food, near to the city. Family hotel, Easy to move around, Very near to Bukit Bintang

Phuwadet C.
June 21, 2012
Good Location, Big & Clean Room
Good Location
- The hotel staying in a very convenient location. It is very near Raja Chulan Monorail Station, and just 5 minutes walk to Bukit Bintang. Easy to go for shopping and find many good restaurants there. - The room was very big and clean, but the furniture was a bit old, should be renewed. - Staff are very helpful and friendly. - Breakfast buffet good, but should be changed. It should not be the same for every morning.

Devi K.
June 20, 2012
Good location.
Location, rooms are clean and fairly large. Easy accessibility to Bukit Bintang shopping stripe
I have been a regular guest of the Club Room at Istana hotel for a long time now. Sad to say that the customer service of check-in staff at the club lounge is really disappointing.

June 20, 2012
Good Service with a smile
room is quite big, bathroom also big
The hotel is a bit old and rundown. Other than this, everything is good.