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Excellent 8.1
Based on 4802 reviews

Recent customer comments

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based on 4802 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 8.1
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Service 8.0
  • Value for Money 8.0
  • Food/Dining 7.7
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Kamilia R.
June 20, 2012
Great lobby with friendly staff
Near to shopping malls
The Istana has friendly servce staff that will greet you most of the time when you are passing through the corridors or lobby. I find it cute that they will tell you to 'have an awesome day'. Great service. However, the rooms are a bit dated and the toilet needs to be renovated to maintain its 5 star prestige.

Dharani V.
June 19, 2012
Lovely ambience and great service
Service of staff is excellent, they greet everyone warmly at the lobby. Good variety of food for breakfast. Room ambience and facilities are good.
The stay was very comfortable. Once you enter the hotel lobby, you are greeted by friendly staff who direct you to the reception. The ambience of the hotel lobby is great. The rooms are spacious and comfortable. The toilets too are spacious. There was a wide variety of food to choose from during breakfast. The hotel itself is located at a convenient area, in close proximity to the monorail and the shopping area. Overall, the stay was very comfortable.

Brunei Darussalam
June 19, 2012
Nice to stay with hospitality and cheerful people
Easy to reach the delicious food central
will consider to return to this same hotel should i visit Malaysia again.

farooq L.
June 19, 2012
big hotel with a nice lounge
good location but old hotel close to shopping malls and restaurant

Ken C.
June 18, 2012
Lovely hotel and service with a smile
Very comfortable large room and sleep very well
Lovely hotel and service with a smile Great location large rooms comfortable bed great window view full room services English speaking hotel staffs clean very close to many restaurants and good food and shops easy taxi and transport reasonable rates excellent hotel breakfast I can certainly recommend to any one who want value for money and comfort

Kau Y.
June 18, 2012
Great location!
Value for money hotel
It was just walking distance from Pavilion! Save my headache to look for parking space especially it was Friday night during school holiday! Alhought the hotel is a bit old but it has been refurbished. Linen is clean and new. Good stay at the special price I got it from Agoda!

June 16, 2012
Great location
Very clean hotel room.
the hotel is located a the heart of the city and accessible to the banks and shopping malls.

June 16, 2012
Lovely hotel with great location
It is a big hotel and the room is very comfortable. Many restaurants and eating outlets nearby.
I enjoyed staying in this hotel and it is accessible to the many eating outlets and banks.

norhezuddin S.
June 16, 2012
Great stay with my family
Staff is alway friendly and always smileing
Fully recommended stay with my family for my next trip to KL

Azahar A.
June 16, 2012
Lovely hotel and service with a smile
excellent room, good location, good food
happy stay with this hotel, excellent room, variety choice of breakfast, great location near to shopping mall and office. fast internet