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Excellent 8.1
Based on 4765 reviews

Recent customer comments

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based on 4765 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 8.0
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Service 8.0
  • Value for Money 8.0
  • Food/Dining 7.7

David T.
April 15, 2012
Great location with old fashioned luxary & service
Big rooms, great location
I have stayed at this hotel 10 times, it has an old world islam feel, nice and comfortable, very good services, good food incl nice breakfast buffet, lots of hotel restaurant.

April 14, 2012
Great location
Centrally located in the heart of Klang valley
Friendly staffs. Walking distance to the shopping district. The pillows are not comfortable enough.

Jarrod C.
April 14, 2012
good location in the heart of the kl
Near a monorail station, near the Golden Triangle Shopping area
hotel istana klcc is a stone's throw away from the bukit bintang area, and there are many places where you can fill your stomach, even in the wee hours of the morning. the staff there are friendly and you are warmly greeted by their smiles every day. the service staff there are professional and prompt and the rooms there are spacious and clean. definitely value for money for the location we were in.

Vipul P.
April 13, 2012
Great location and service, old stuff
great location, nice decor, friendly staff
first thing first- the best thing about hotel istana is its central location and proximity to klcc and shopping area,bukit bintang. with lots of pubs and disc in the area the place is alive in the night as well. there is also a monorail station just across the street. rooms are also great with nice decor, however seems that hotel bought some stuff when the hotel was built and never bothered to replace it later. the minibar in the room was so old and pathetic that you'd think twice even before using it. iron table was broken too, but was replaced later. hotel staff was generous in lending umbrellas when it was pouring outside, though the umbrella looked like 100 yrs old. and yes, there is no lock/latch in bathrooms :-/ room service was great and staff was friendly. overall a good place to stay with minor hiccups.

Andrew K.
April 11, 2012
Great Location but hotel are ol
The location is very good, near to major big shopping center and eating area. But the internal is old, external is still ok. The room that we stay in had a funny smell, the fridge is super old too.

United Kingdom
April 09, 2012
good location
nice rooms
check-in was, as always, a nightmare. the room was good though. breakfast is generally indifferent and so i went elsewhere. it is well placed for excellent restaurants. it is also near a high quality shopping mall.

United Kingdom
April 09, 2012
easy to walk to restaurants
It was comfortable although it was a pity that the safe was n ot working.

Aziera Y.
April 09, 2012
Lovely hotel and very good welcome
Nice welcome, friendly staff, nice hotel room and very large bathroom
Overall is interesting experience. Good facilities including accessible pool for my kids

Yousef A.
Saudi Arabia
April 08, 2012
Old hotel, good location
Good location
The hotel is old, rooms need to get refurnished with new furniture! no wifi internet.. the bathroom make alot of noise when fan and lights turned on.

David G.
April 08, 2012
Good hotel in a great location
Great location
It didn't start off great as we arrived at 4am & were then told that instead of a Double room they could only provide us with 2 singel beds pushed together. If we wanted to change room we'd have to go to reception the following day, don't feel we should have needed to chase this up. After the room issue we had things really improved as they have us a great room facing towards the Towers. Really happy with the breakfast as there was plenty of choice. The hotel is in a great location as its close to the Shooping centres & bars are only a 2 min walk.