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Recent customer comments

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All reviews (4690)

Business travelers (897)

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based on 4690 reviews
Hotel Condition/Cleanliness
Room Comfort/Standard
Staff Performance
Value for Money

9.7 Murtuza T.
March 09, 2012
Great hotel with great service
Location, Service, Room
Everything about this hotel was good. The service was friendly from the door. The room itself was also large with good number of facilities within the hotel. The location this hotel is situated at is also superb. I have to say that staying here was a pure pleasure.

9 Yong L.
August 22, 2012
Great Location
friendly staff but no free WiFi internet available in rooms.

9.3 TAM L.
Hong Kong
March 13, 2012
Good location
Staff are very nice
This hotel is very well located,monorail station just at the hotel front,about 10 minutes walk to the klcc twin towers, close to all main shopping areas.The hotel staff are very friendly and helpful.The breakfast buffet is very good and delicious.Overall a very nice stay at a good price booked with a discount through agoda.

7.3 SHIR L.
March 02, 2012
Warm and Lovely hotel
comfort room
the hotel that i stay is a very elegant hotel for me as it give me a feel that i was staying exactly in "PALACE". the outlook is very clean and tidy and t also has a very traditional outlay eg: the sofa and the room's design. and the most important element is it located at the place near all the golden triangle area. it is very convenience especially for the crazy shopper like me.

4.3 Toru T.
March 01, 2012
Great location but too old furniture
good location
Room size is ok, but all furniture, facilities are too old. And there is nothing in fridge in the room, it is quite inconvenient. Front desk people's service is terrible. I requested late check out by paying additional upon check in and accepted, but next day they requested to check out on time around noon, then after nego again I could do late check out. Generally front desk and all staff reaction is slow and look non professional. Next time better to reserve neighbour service hotel, Royal Park Residential Suite 1 bed, which cost is the same to Istana Hotel.

5 Teoh L.
March 22, 2012
Centrally located but a congested traffic locality
Centrally located
the pros and cons of this hotel: pros: 1. centrally located cons:- 1. a bit run down for a rated 5 star hotel and a tired look. 2. space for bathroom is half the size of the room! 3. receptionist was slow and lethargy in checking in guests. 4. located in highly congested area. 5. for a 5 star hotel still offering a non lcd tv is a let down.

9.7 YANN B.
March 12, 2012
Perfect location and great service
Central location, lobby
Istana Hotel is central to most of the offices and business located in Kuala Lumpur and also at the centre of the vibrant city night life. Rooms are large and comfortable and service provided is of high standard. There may be some bottle neck at breakfast time but overall this is quite a good choice for value.

9.7 Roger S.
United Kingdom
March 09, 2012
Great hotel in great location
Superb rooms, helpful & welcoming staff and excellent location for sightseeing and shopping
We arrived early and were immediately offered a free upgrade as our room was not ready. This was more a suite of rooms than a "room" which I can only describe as palatial with every possible facility associated with "club" class. The hotel itself is modern, airy, well staffed and extremely well run. It is very well located for visiting the Petronas & Kuala Lumpur Towers, and if you are a shopaholic, the Pavillion shopping Mall is just 5 minutes walk away. I would like to have stayed longer in Kuala Lumpur but a tight schedule meant moving on the following day leaving a very pleasant memory of our stay at the Istana Hotel. I would have no hesitation in recommending this hotel to future travellers

9 Kwang J.
South Korea
February 27, 2012
Great location & Good service
Location is good
I stayed at this hotel with my brother's family. Since there was a function,we had to use the rooms on the different floor. Seems to me the hotel provides the worst view room to those who book the hotel using internet. They usually offer the room on the low floor. If you want a better view, you may srequest the high floor room when you make a reservation. The location of hotel is great to access major shopping area, Bukit Bintang. My brother's family was happy to stay there.

9.3 javier S.
February 23, 2012
great lobby that smell like flowers and spices
Very close to shopping centers, good restaurants in the hotel.
this hotel is very well locatedc near the bukit bintang shopping area. the facilityoffers two very good restaurants and a swimming pool that is very clean located in the garden area. the rooms are being renovated, but even the ones that have not been modernized are comfortable and very clean. in all bathrooms there is a shower and a bathtub. booking with agoda gives a very good price discount. highly recommended to take this action.