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Excellent 8.1
Based on 4728 reviews

Recent customer comments

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based on 4728 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 8.0
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Service 8.0
  • Value for Money 8.0
  • Food/Dining 7.7

yves L.
March 07, 2012
no nice room very old but staff good service
just the staff ok
i arrived and didnt have the room i book and the twin bed so smal and room so old no hot water and the carpet smelling

A A.
March 07, 2012
Lovely Hotel with efficent staff
The lobby and rooms are clean .
Hotel rooms , lobby and restaurant are clean,locations good. Staff very friendly and helpful.. Welcome greet with smiles..Rates are reasonable.. Keep it up ...

haneen S.
United States
March 06, 2012
Great location
Close to everything and very clean. However we were disappointed that it didn't include te hotel transfer which was a lot of money. Thanks.

shamsulakmar M.
March 03, 2012
lovely hotel and good service
it was a memorable stay with an excellenct service for our wedding anniversary. the service was friendly and helpful. entertainment was not available at night at yhe lounge and boring. the spa was good an relaxing

March 02, 2012
Warm and Lovely hotel
comfort room
the hotel that i stay is a very elegant hotel for me as it give me a feel that i was staying exactly in "PALACE". the outlook is very clean and tidy and t also has a very traditional outlay eg: the sofa and the room's design. and the most important element is it located at the place near all the golden triangle area. it is very convenience especially for the crazy shopper like me.

Marini M.
March 01, 2012
Very clean hotel although the rooms a little dated
Very clean and well located
hotel istana is a well located hotel located in close proximity to pavillion mall, bb plaza and chankut. my room was clean and the bed was very comfortable although the hotel is startig to look a little dated. there is also a pool which gives you an opportunity to relax. the lobby bar is also very good and is a great place to meet guests.

Toru T.
March 01, 2012
Great location but too old furniture
good location
Room size is ok, but all furniture, facilities are too old. And there is nothing in fridge in the room, it is quite inconvenient. Front desk people's service is terrible. I requested late check out by paying additional upon check in and accepted, but next day they requested to check out on time around noon, then after nego again I could do late check out. Generally front desk and all staff reaction is slow and look non professional. Next time better to reserve neighbour service hotel, Royal Park Residential Suite 1 bed, which cost is the same to Istana Hotel.

Kerrie N.
February 29, 2012
Home Away from Home
i am in kl 2 to 3 times each year and have never tired of the hotel istana. occasionally i go somewhere else to compare but you just can’t equal the homeliness of istana anywhere else and i always come back to this hotel. while the hotel is aging somewhat, if it was refurbished i don’t think the room rate would be the same. around $45 aud pp (deluxe room inc. breakfast for 5 *??? a bargain!!!) from reception to the buffet breakfasts i have never found a nicer hotel in kl more centrally located. from the airport i catch the bus to kl sentral. i cross the road (where the buses arrive) to the covered walkway to brickfields turn right and cross the road to where the monorail is located. catch the kl rapid transport to stop raja chulan (aprox 6 stops away, the stop before is bukit bintang.) make sure breakfast is included in the room rate as it is a huge buffet that you would be hard to find elsewhere, something for everyone is found in this hotel at a sensible price per night. the pool, the foyer lounge with entertainment nightly and the view of petronas towers are all splendid in this hotel, along with great staff.

Kamariah M.
February 27, 2012
Great hotel
Feeder bus
The services is good , room no problem . The breakfast is tumb up

sharon S.
United Kingdom
February 27, 2012
Fantastic Location
Clean and well maintained
a lovely stop over at a clean , well managed hotel... i wished we had longer...