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Excellent 8.1
Based on 4758 reviews

Recent customer comments

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based on 4758 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 8.0
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Service 8.0
  • Value for Money 8.0
  • Food/Dining 7.7

Yap P.
June 23, 2015
A strategic location for business and shopping
location, staff performance and cleanliness
The hotel is at a very strategic location with spacious parking available. The location is good for business traveller for meeting in central area but also for family/couple for shopping.

Choon N.
June 22, 2015
Comfort stay in Hotel Istana
Hotel Staff are friendly and prompt to request. Room is spacious for a family of 3 with all available facilites in particular the huge toilet. Good claeaniness.
Overall, I had a wonderful stay in the hotel. Hotel staff are friendly and approachable. They are very prompt to my request too. The room are pretty spacious and it's perfect for families with children. The toilet is surprisingly big with all the available amenities. As I drove from Singapore to the hotel, the only issue I had is that the car park seems very old and haven't been maintained for a long time. It can get pretty dark and eerie at night in the car park which can be an safety issue - avoid going there at night and make sure your car has extra security lock.

Geoff S.
United Kingdom
June 19, 2015
Relaxing Holiday at Istana
1. Location to shops Mono-Rail and site seeing places

Helena J.
June 19, 2015
Always back to Istana hotel
Staff, service and cleanliness
Great. Very welcoming and accommodative.

June 18, 2015
A wonderful 5 Star Hotel! Definately worth staying
It's a nice experience to stay at Hotel Istana. Worth it.

Zaiphika Z.
June 17, 2015
Best stay
Feel like home
U be surprise they call u by ur name

Katie L.
Brunei Darussalam
June 14, 2015
excellent workforce all around the hotel.

Syahid A.
June 13, 2015
Short stay
location, breakfast and staff
Short stay

Catherine L.
June 13, 2015
Nice place overall but poor attitude
breakfast, room and parking
The svc persons at the entrance and restaurant were OK, but the front desk staff left us with V bad experience.

heshsm N.
New Zealand
June 11, 2015
not very good not 5 stars for sure not even 4
customer service food location
toilet was a total disaster have to hold it for at least 2 minute and worse of all is the TV how can this be a TV in 5 stars or even 3 stars hotel only one channel I wouldn't book again in this hotel although customer service was great