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2015
Excellent 8.1
Based on 4802 reviews

Recent customer comments

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Excellent



based on 4802 reviews
  • Cleanliness 8.0
  • Facilities 8.1
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Service 8.0
  • Value for money 8.0
  • Food/Dining 7.7
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Zaiphika Z. from Singapore
Solo travelers
Stayed one night in June 2015
Best stay
Feel like home
U be surprise they call u by ur name
Reviewed June 17, 2015

Katie L. from Brunei Darussalam
Couples
Stayed 3 nights in June 2015
excellent workforce all around the hotel.
staff
Reviewed June 14, 2015

Syahid A. from Singapore
Business travelers
Stayed 2 nights in June 2015
Short stay
location, breakfast and staff
Short stay
Reviewed June 13, 2015

Catherine L. from Singapore
Families with older children
Stayed one night in October 2014
Nice place overall but poor attitude
breakfast, room and parking
The svc persons at the entrance and restaurant were OK, but the front desk staff left us with V bad experience.
Reviewed June 13, 2015

heshsm N. from New Zealand
Families with older children
Stayed 2 nights in May 2015
not very good not 5 stars for sure not even 4
customer service food location
toilet was a total disaster have to hold it for at least 2 minute and worse of all is the TV how can this be a TV in 5 stars or even 3 stars hotel only one channel I wouldn't book again in this hotel although customer service was great
Reviewed June 11, 2015

Ong Y. from Singapore
Couples
Stayed 2 nights in June 2015
Good service, good location and good rooms
Good service, good location and good rooms.
The location was good - right beside the monorail station, and within walking distance (15mins) to the main city centre attractions. For those who do not like to walk, the monorail takes you there equally fast. The service was good. The room was clean and spacious and the beds were comfortable. Toilets were very big with 2 sinks, and had both a bathtub and a shower room. For the price paid, the stay was definitely worth it.
Reviewed June 10, 2015

May L. from United Kingdom
Families with young children
Stayed 3 nights in May 2015
A rather dated hotel. Staff are friendly and helpf
Location, friendly staff, reasonable price.
It was okay and served the purpose of providing a clean and comfortable accommodation where we wanted. For the price we paid there was nothing to complain about, although there was nothing to write home about either. At a fair assessment it may be more appropriate to rate it as a four-star hotel. We did, however, like the façade and the lobby. The staff were ever helpful and courteous.
Reviewed June 10, 2015

Chee N. from Malaysia
Families with young children
Stayed one night in December 2014
Got upgraded to suite upon request
Location, staff attentivemess, upgrades
Though was a little aging for the interior furniture, but the Istana grandeur is still there nevertheless. Staffs is very attentive and knowledgeable, got my upgrade to a suite room upon request.
Reviewed June 09, 2015

SUHAINI S. from Singapore
Groups
Stayed 3 nights in June 2015
Need to have changes in food for different days.
The room is spacious.
All is pleasant. Even though the food have alot of varieties, i felt that they shd have differnt dishes for different days. It served nasi lemak and chicken rendang for all my three days stays for there.
Reviewed June 09, 2015

SUHAINI S. from Singapore
Groups
Stayed 3 nights in June 2015
Worth the money
Very spacious for families with young kids.
Reviewed June 09, 2015