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Excellent 8.1
Based on 4758 reviews

Recent customer comments

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based on 4758 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 8.0
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Service 8.0
  • Value for Money 8.0
  • Food/Dining 7.7

Muhammad Y.
April 16, 2015
A good and nice place to stay..
toilet is good with bath tub.. Nice swimming pool.. Bed also nice..
its good

Sal H.
Brunei Darussalam
April 15, 2015
Goog hotel and location
Superb hotel, good location for shopping
Very good, ckean, friendly staff, good location for shopping

Hayder A.
April 15, 2015
excellent service and amazing staff
location is great. A atone throw away from bukit bintang yet quiet at night. A good spread of breakfast choices and the best part for me is staff performance.
A memorable stay to sum up in few words. Internet was super fast and staff were great.BBreakfast was of good spread and the room was so spacious. Will definitely go back in the future

David L.
United States
April 13, 2015
A pleasant surprise in city center!
Value, location, staff
I used to live in KL, and walked by the Hotel Istana quite regularly. I had never been inside. So, I decided on this weekend trip to KL to give it a try! I was very pleasantly surprised. The staff was very welcoming. I arrived around 9am, and loved that they checked me in despite their published check-in time later in the day. The room, a deluxe, was HUGE and very comfortable. The bedding was also great. The bathroom had both a shower and tub, and the toilet was in a separate, adjacent room. I was very pleased. Breakfast was included in my booking, but I never ate there as I had plans for breakfast with friends on both mornings...So, I cannot comment on the food or quality of the overall breakfast offering. I spent an hour by the pool which was relaxing. However, it was understaffed, and I needed to wait for a staffperson to order a poolside drink. The hotel's location is amazing too, with Changkat Bukit Bintang, Jalan Alor, Pavilion Mall, and many restaurants nearby.

Alisa H.
April 08, 2015
convenience ,ambiance ,value for money
not bad

April 07, 2015
location, room size and value for money
location, room size and value for money
nice as per the last time I stayed here last year. 5 min walk to pavilion via the bridge and 10 min walk to lot 10. many halal dining options within walking distance. however the bathtub looked dirty and was peeling and our fridge wasn't even cold at all.

Ornusa J.
April 06, 2015
Quick service
Clean,good food ,good location
Would like to visit One more time ha an excellent service and quality and variety of hygenic foods with clean room

Ethan L.
April 04, 2015
fantastic service
cheap, centrally located, big room
i tried to stay here as my usual invito hotel was fully booked. the service was great. staff with smile and greeted u all day long.

Shabana C.
United Kingdom
March 31, 2015
Excellent location and service
Excellent location, 2 mins walk to Pavillion shopping centre, 5 mins to KL Tower and 20 mins to Twin Towers. Friendly staff, great reception, great facilities especially spa and gym.
Wonderful suite with fantastic view of Twin Towers. Great reception and bar hosting live music each night. Fantastic food, spa and gym. Excellent service. Well located. Only issue was poor drainage in room. Shower drainage does not work and toilets do not flush properly. Marble front looks glamorous, but given to skidding.

John L.
March 30, 2015
Clean, Convenient, Safe
I have been to KL many times on business trips and will always make Hotel Istana as my priority. The rooms are clean and large. Location is fantastic with close proximity to major shopping malls like Lot 10, sungei wang and pavilion. A walking distance to many great restaurants and food establishment along jalan alor too. A truly great place to stay for both business travelers or for personal vacation. Staff at all levels are great and professional. Will definitely recommend them to all my friends and business associates that are coming to KL.