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Excellent 8.1
Based on 4802 reviews

Recent customer comments

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based on 4802 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 8.1
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Service 8.0
  • Value for Money 8.0
  • Food/Dining 7.7
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intan R. from Singapore
Business travelers
Stayed 2 nights in May 2015
wonderful service
Service with a smile. Everyone will greet you. Clean and fantastic architecture.
All was good. Carpets and rooms are abit old may need refurbishment. I dont really the smell of the shower gel. Maybe you can change that in the future to a more soothing essential oil like lemon grass or lavender.
Reviewed May 14, 2015

Shahminan A. from Brunei Darussalam
Business travelers
Stayed 2 nights in March 2015
Good Hotel
Location, staff and shopping
Very comfortable hotel
Reviewed May 12, 2015

Terry W. from Australia
Stayed 3 nights in May 2015
Friendly Hotel
Friendly Staff, Location, comfortable rooms
We stayed in a deluxe room, it was good, comfortable bed, good size bath separate shower, we booked a smoking room with a king size bed, had emailed numerous times to confirm this, always with the reply the room would be subject to availability on the day, I see this as a major shortfall of this hotel, not being able to secure a room request. We ended up getting a smoking room but had to take two beds a queen and a single. The location of the hotel is good right next to a monorail station, short walk to restaurants bars and shopping, attractive pool area in garden setting. Breakfast was great, catering for all nationalities. Staff were very welcoming and friendly, I think with tropical down pours most days umbrellas should be provided in the rooms, it's a hassle to have to wait at the concierge desk to ask and sign for one. All in all a good stay and would stay there again.
Reviewed May 12, 2015

Peter B. from Australia
Stayed 3 nights in May 2015
Would go back again
our room was excellent, breakfast, friendly staff
Our stay was very comfortable, near the mono Rail, the staff were friendly and very helpful, the breakfast catered for many tastes, the furnishing was impressive we would stay again.
Reviewed May 11, 2015

Lawrence C. from Singapore
Stayed 2 nights in May 2015
Hotel Istana Kuala Lumpur City Center
Large restroom, location
Hotel rated as 5 star and seems that way, till you actually spend a night. The electrical wires in the rooms are very old and the room has a silent humming noise by either the faulty circuitry or one of the appliances. Good luck to your items if you want give this place a go. No doubt the location is very good and the restroom is very large and spacious, but I rather pay more to have a good rest and a peace of mind.
Reviewed May 07, 2015

Irene A. from Philippines
Stayed 2 nights in April 2015
3D2N Vacation KL
Hotel Staff are friendly, Good Location, Big Rooms
Reviewed May 06, 2015

Mohamed S. from Maldives
Business travelers
Stayed 2 nights in December 2014
Fairly okey
friendly staff, good food
not bad
Reviewed May 05, 2015

eza H. from Malaysia
Stayed one night in May 2015
my stay at istana hotel was awesome. we stay at other 5 star rated hotel night before istana hotel & didnt feel any special feeling from d hotel. but when we arrived at istana hotel, the first thing i remembered was the way they welcomed us, with smile and when they saw us standing they quickly cater us and asked us how they can service us. surprisingly, they took note on our anniversary celebration and gave us a very nice surprise of bed with rose petals + a bouquet of roses and choc cakes with happy honeymoon written on it. we went to so many hotel in kl previously, but most of them take less effort in appreciating special request.especially during peak days.but thumbs up to hotel istana.when we request for housekeeping to change the blanket / provide mineral water-they service us with courtesy and impressed. plus point when we left our belongings after check out and when we called the hotel later that night, they able to return the belongings with no fuss.very honest, fast, efficient. hotel istana deserve 5 star and now i know why.tip top hospitality.
Reviewed May 05, 2015

sara M. from Malaysia
Families with young children
Stayed one night in May 2015
good location with great room
friendly staff, nice and clean room.
nothing much to say.. this is great hote.I will be back there with my small kiddos
Reviewed May 05, 2015

Nikhil A. from India
Business travelers
Stayed 2 nights in May 2015
Good hotel. Value for money.
Location , food , service
Reviewed May 05, 2015