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Excellent 8.1
Based on 4761 reviews

Recent customer comments

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based on 4761 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 8.0
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Service 8.0
  • Value for Money 8.0
  • Food/Dining 7.7

Hisham H.
December 16, 2014
Close to Shopping Mall
Close to City Center and Shopping Mall

azizah I.
December 16, 2014
There's a direct coach from Sg. Location is nearby main shopping centers and eateries
On the whole good

Ruzaini R.
December 16, 2014
Stay at Hotel Istana
Food was ok .
The television did not have a good and clear reception. Most of the lights in the room are not working .Insufficient toiletries in the bathroom. No ironing stand in the room too. I booked 2 rooms - 1620 and 1626 . Room 1620 was better but not 1626. The check in process was long. I had to wait for more than 5 minutes before rooms could be assigned to me. Slow service .

Sri S.
December 15, 2014
Living in Comfort
comfort, convenient and friendly staffs
Good and comfortable stay. But the rooms need to be refurbished. The furniture.and fittings in rooms and toilets are quite old. Flush n hair dryer not working.

Xiaozhen W.
December 14, 2014
Very good
service, facilities, location
A good trip.

December 14, 2014
Good hotel I stayed
Nice room, good breakfast, price is OK
Nice room, good breakfast, price is OK for 5 stars.

Ahmadkalil M.
December 13, 2014
the staff, the ambience ,the hotel itself
We love it.. will come back

Malik A.
December 12, 2014
My Delightful Stay
Comfortable, excellent location & & warm, friendly & responsive staff at all levels.
Very comfortable and delightful stay. Facilities were great, selection of food widespread & lovely. The Club Lounge staff were especially engaging and friendly. Attending to all our needs, with a welcoming smile & genuine concern always,regardless of busy they were. Always making time for my family & I. We come here every year & would prefer no other hotel in KL!

Raja M.
December 12, 2014
Good for short stay
Location, Affordable price, quiet
It was a short business stay and it met my basic need. Wasnt with family so didnt use all facilities. Value for money but this is not a 5 star hotel to put it politely.

Mahathir M.
December 12, 2014
Need good explaination for car park tiket before e
Clean room, freindly staff