arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Excellent 8.1
Based on 4765 reviews

Recent customer comments

Filter by traveler type

based on 4765 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 8.0
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Service 8.0
  • Value for Money 8.0
  • Food/Dining 7.7

Kong Y.
October 28, 2014
Staying n the heart of Kuala Lumpur
Warm staff, comfortable room and near to all big shopping malls
It was great to be able to bring my spouse along on my business trip. Where I attend to my business meetings and she can shop at all the near by famous big malls.

Pei C.
October 27, 2014
Not so value of money
location near to pavilion shopping mall, larger parking lot, big bath room
4 nights stay at Istana Hotel KL. RM340 per night with no breakfast. I think it's not worth for value. Housekeeping really need to be improved, it's not reasonable to forget to top up coffee, mineral water, toiletries all together. And the hair dryer unit is really old, be careful if you plan to stay there as the temperature that transmit to handle might slightly burn your fingers, don't hold it for too long. Reported to housekeeping no action taken during my stay.

Chung C.
October 24, 2014
Great location!
Location, location, location,
Location was great! Rooms were comfortable!

Sharada Z.
October 23, 2014
comfort stay in the heart of KL
food, staff, room
The food is delish and the staff is veru feiendly. The room is big and comfortable but there is some leakage problem. We have reported it but there's no technician or plumber comes around to fix it

azizah I.
October 23, 2014
Short Stay
Location, amenities, comfort
Our rooms were not ready when we arrived but we were allowed late check outs in return

Lai A.
Hong Kong
October 21, 2014
Love it!
Excellent location, nice staff, and nice room.
I really love staying in this hotel. The location is so convenient. The staff are so friendly. Would love to visit this place again.

Anne M.
October 20, 2014
super nice hotel
location, rooms, staff

omar H.
October 16, 2014
very good
location, staff and clean
Very good

Deepa R.
October 13, 2014
Very Good
Friendly staff, cleanliness
Very Good and worth

October 11, 2014
Very good location / staff need training
location , breakfast and price
hotel is great but the staff need training from the front office to manager , but I suppose when keep changing management team this way you going to get . This me staying every 2 to 3 weeks over 3 months . But I do love the breakfast buffet it's great ,,, location best to nothing and the lounge cafe/bar is good .