arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Excellent 8.2
Based on 4153 reviews

Recent customer comments

Filter by traveler type

based on 4153 reviews
  • Hotel Condition/Cleanliness 8.2
  • Facilities 7.7
  • Location 8.8
  • Room Comfort/Standard 8.2
  • Staff Performance 8.3
  • Value for Money 8.0
  • Food/Dining 7.8

8 Brian H.
November 02, 2015

8.3 zhen O.
October 29, 2015
Excellent room
Cleanliness of bathroom, cozy mattress, good house keeping
Great nights, comfortable sleep

8.7 Maryanne G.
October 27, 2015
Comfortable hotel with a great location
Location, Room Size, Walk-in Closet
We got upgraded at arrival and had a really large room. It's a very comfortable room, though had some plumbing issues in the 1st room they assigned, and so had to change rooms 1 night later. Great location, and very friendly and helpful staff. I will stay here again.

October 27, 2015
small room and costly
location, nite cap and location.
small room and all snacks and drinks in the mini bar are not FOC like any other hotels. bed is small. ID is so 90's.

October 26, 2015
A tad too noisy
Location, service and DVD rental.
It's less than 10mins on foot to the Twin towers or to the subway. The Matic is right opposite the hotel i.e. Malaysia Tourist Centre. In terms of location, it's great. HOWEVER, I think its important to also note that there are constructions nearby and because of how the hotel is built, all sound is echoed and travels up to the room. As a super light sleeper, I woke up thrice from 7am with the ongoing traffic + construction noises from the surroundings. We shared our concerns with the staff and we appreciate their assistance in trying to put us on the higher floors, however; it did not help much and we continued on the 11th floor. Other than the sound concern, the buffet breakfast was quite a spread and you are able to order some local dishes too. It would be great if the waiting time was indicated on the menu as it took approx 15-20min for a "Nasi Lemak" to be made. You also have an extensive list of DVDs that you can rent for free to be viewed in your room. That was a nice touch!

8.3 Esther G.
October 26, 2015
Spacious Room
Spacious, good design, value for money
It was generally good. However, the maintenance could be better. The sliding door of bathroom can't close and the TV can't be operated. I was glad that the manager offered a complimentary bed.

8 Thomas W.
October 23, 2015
Over all hotel Maya is a nice and pleasant
Comfortable and excellent location. Some refurbishment is overdue and need to be done asap

7 Joseph H.
October 21, 2015
Location ? Spacious room windows
First time we've arrived at a 5 star hotel and had to drag our luggage into the lobby, the room they gave us had issues but after first night they moved us to a better room. Twin towers are within walking distance. Some people may not like the neighbouring cemetery, very good cleaning staff and restaurant girls Spacious room, large windows. Nice hotel but not 5star

8 hyangsuk C.
South Korea
October 20, 2015
not accomplished..
room, location, clean
this hotel is new builded. so I think not accomplished yet. but good

9 MohdZulIzzi A.
October 19, 2015
Best Location Close to KLCC
Strategic, Walking DIstance, Unique
Awesome and always an enjoyable one. I love the unique features of the hotel as well as its location that so near to KLCC and also a short walking distance to attractions