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Excellent 8.2
Based on 4163 reviews

Recent customer comments

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based on 4163 reviews
  • Hotel Condition/Cleanliness 8.2
  • Facilities 7.7
  • Location 8.8
  • Room Comfort/Standard 8.2
  • Service 8.3
  • Value for Money 8.0
  • Food/Dining 7.8

nooraini A.
November 14, 2015
The room is clean. The TV is old
The duty manager is warm and friendly
5 star hotel but the reception staffs is not friendly nor smiling. I guess are they tired? It's only 9.00 pm at night

munira N.
November 12, 2015
Nearby klcc, public transport, comfortable
Everythings ok. Nice room and clean. Friendly staff. Have reflexology pool.

Mohammad J.
November 10, 2015
Suprise view
The room,wifi and cleaniness.
It was a suprise to get free upgrade and more surprising is the view from the room.there is an old graveyard behind the hotel.other than that,it was nice.the swimming pool needs a new facelift.

cedric D.
November 10, 2015
Large room
I use to stay quiet often at maya but this time I m really disappointed - room stinks, coffee machine not working, water yellowish , long bath water can't evacuate, fridge not cold, and still have the same old fashion TV which is not facing the bed.

Michael S.
November 10, 2015
Suprised Room upgrade
Room upgrade for free, love the pool, love the room, staff, breakfast buffet
Room upgrade for free, love the pool, love the room, staff, breakfast buffet. Love everything

munira N.
November 09, 2015
Location, clean, friendly staff
Nearby my branch office at plaza 138. Nice room and clean. Friendly staff and hotel nearby KLCC twin tower.

Thanabalan S.
November 06, 2015
Great experience!!
Excellent service, clean rooms and great staff

November 04, 2015
Unique 5-star hotel at the centre of Kuala Lumpur
Cleanliness, Breakfast & Functional Room
Hotel Maya is absolutely unique and charming with Malaysian hospitalities, since the hotel interior designed is very attractive. Room is very big and functional for itself like bathroom is really wonderful, comfy bed and pillow also the atmosphere inside the room. Cleanliness is one of advantage point of this hotel not only room inside but almost everywhere in this hotel. Swimming pool (they called 'hydrotherapy pool') and Spa are very sanctuary, it's nice to pampers it for the relaxing time. Breakfast is awesome, varied choices and tasty! Hotel staff are OK for me. The location is really at the centre of Kuala Lumpur City Centre (KLCC) but around 10-15 minutes to KLCC LRT Station and also Bukit Nanas monorail station. One thing that I think many people would concern is hotel location is beside by Islamic Cemetery BUT if you don't mind for that.,, Go ahead,, try HOTEL MAYA for once .,, and you would impress with this charming 5-star boutique hotel and I'm sure that HOTEL MAYA is one of the best hotel in Kuala Lumpur (that i have been to Kuala Lumpur many times) :)

Margaret T.
November 02, 2015
Bad Room condition
Hotel room are outdated. Our room 1701 1. Wall mirror are spoilt. 2. Hair dryer are too low grade. Very noisy and feel its going to explode or burn when we switch to higher speed. 3. The pillow are very flat and causes bad headache. 4. The bath tube stopper is not working properly. 5. The aircon took quite awhile to cool the room. The wordings on the aircon panel are gone and we have to spent 30 mins to manage the aircon temp and fan speed. These are my 3rd time in Maya. I guess only the executive room are well kept, the rest are bad. I will not stay at Maya and will not recommend anyone.

Brian H.
November 02, 2015