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Excellent 8.2
Based on 4167 reviews

Recent customer comments

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based on 4167 reviews
  • Hotel Condition/Cleanliness 8.2
  • Facilities 7.7
  • Location 8.8
  • Room Comfort/Standard 8.2
  • Service 8.3
  • Value for Money 8.0
  • Food/Dining 7.8
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Mohamad M. from Singapore
Families with young children
Stayed 3 nights in November 2015
Booked connecting room for my family. The shower l
Reviewed November 22, 2015

Chi L. from Hong Kong
Stayed one night in November 2015
A pleasant stay in the heart of KL
Staff, location, room rate
It was a wonderful experience. Staff were nice and helpful. The location was absolutely the best, especially with the offered room rate, good value for money. You could find everything you need within less than 10mins walk from the hotel, including 2min-walk to KL Twin Towers!
Reviewed November 22, 2015

Jessica L. from Malaysia
Business travelers
Stayed one night in June 2015
Overall good
Value for money, location was good..
Reviewed November 20, 2015

Novie O. from Indonesia
Business travelers
Stayed one night in November 2015
Was okay
Reviewed November 20, 2015

Wong S. from Malaysia
Business travelers
Stayed one night in October 2015
Better Stay compared to last
suite room is best
comfort and cosy, the only drawback would be the check-in and check out speed and the refund of deposit processing speed
Reviewed November 18, 2015

Lee M. from Singapore
Stayed one night in October 2015
Poor staff service
Poor staff service at restuarant for breakfast and front office upon check out, definately not a five star service, more like staying in a 3 star budget hotel, never to stay here again.
Reviewed November 17, 2015

nooraini A. from Singapore
Stayed 2 nights in November 2015
The room is clean. The TV is old
The duty manager is warm and friendly
5 star hotel but the reception staffs is not friendly nor smiling. I guess are they tired? It's only 9.00 pm at night
Reviewed November 14, 2015

munira N. from Malaysia
Business travelers
Stayed 2 nights in June 2015
Nearby klcc, public transport, comfortable
Everythings ok. Nice room and clean. Friendly staff. Have reflexology pool.
Reviewed November 12, 2015

Mohammad J. from Singapore
Stayed one night in November 2015
Suprise view
The room,wifi and cleaniness.
It was a suprise to get free upgrade and more surprising is the view from the room.there is an old graveyard behind the hotel.other than that,it was nice.the swimming pool needs a new facelift.
Reviewed November 10, 2015

cedric D. from France
Stayed one night in November 2015
Large room
I use to stay quiet often at maya but this time I m really disappointed - room stinks, coffee machine not working, water yellowish , long bath water can't evacuate, fridge not cold, and still have the same old fashion TV which is not facing the bed.
Reviewed November 10, 2015