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Excellent 8.2
Based on 4153 reviews

Agoda Verified Reviews

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Excellent



based on 4153 reviews
  • Hotel Condition/Cleanliness 8.2
  • Facilities 7.7
  • Location 8.8
  • Room Comfort/Standard 8.2
  • Service 8.3
  • Value for Money 8.0
  • Food/Dining 7.8

7.3 Elaine C.
Malaysia
April 17, 2013
Overrated
The bathroom, the pool and breakfast
Paid for the deluxe suite, so was quite disappointed when the tv was not functioning( we're staring into blank blue screens), and it was too much of a hassle to call maintainence up n wait for another half an hr to rectify it. The room was clean, however we were put into a room with a view of the graveyard?! I think the staff should really think before placing guests into rooms; being a couple, they should have known the least romantic thing would be the graveyard. The room was comfy and the bathroom was quite huge. The reception(a Chinese lady in her 20s-30s was quite curt and sounded irritated when I asked about the parking ticket. They have this "white people" mentality, in which the American and australian tourists before us were treated with smiles and courtesy. The breakfast was good but the coffee was bad. The juices were made from cordial and not fresh juice. The pool was good . All in all, the hotel did not live up to its 5 star status.

8 MOHD W.
Malaysia
April 17, 2013
Excellent..
Nice room, good location and friendly staff

8.3 Nam N.
Vietnam
April 17, 2013
just worth my money but not a big wow!
location, staff, service
It was rated 5 stars and it was used to be 5 stars. Things got too old and need renovation.

8.3 SHUANG G.
China
April 16, 2013
wonderful
clean and large size room, good city view, good service

6 Ailing W.
Singapore
April 16, 2013
good location
location and clean
nice and clean. most important the location is good

10 Yeo H.
Malaysia
April 16, 2013
nice hotel nice pool , nice club
nice hotel nice pool , nice club

10 Yeo H.
Malaysia
April 16, 2013
good hotel, nice hotel close to zouk
good hotel, nice hotel close to zouk

9.3 Elizabeth H.
South Korea
April 16, 2013
Great interior design to suit tastes
Friendly staffs, food, interior design

10 Chan L.
Malaysia
April 16, 2013
Good
Comfort,nice viewer,clean

7.7 ANNE L.
United Kingdom
April 15, 2013
Enjoyable hotel with some unique features
Stylish design of public areas, Sky Lounge with superb views of Twin Towers, spacious rooms with very comfortable beds
Our stay began very well with a welcoming, efficient check-in and an upgrade of both rooms, ensuring our daughters' room was next to ours. This hotel has stylish public areas, an unusual pool/jacuzzi, (better for massaging the knots in your back than for swimming!) and an outstanding Sky Lounge where complimentary tea/coffee & petit four are served in the late evening, overlooking the magnificent Twin Towers. Our rooms were light, stylish and spacious, well designed and with an interesting use of space to provide a good dressing area and shower/bath arrangement. The toiletries are good quality.The beds were very comfortable and large. So why not 5*? Whilst it was all very clean, the rooms felt slightly 'tired' and would benefit from careful maintenance, attention to detail and redecoration, new,soft towels etc. Oh and servicing the rooms after 4pm,& having to be asked to do so, is not 5* standard practice! Having said all of this, Hotel Maya is our daughter's favourite hotel in KL. So although she was disappointed that our stay was not up to the standard she remembered, we were still very glad to have chosen to be there to experience it with her.