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Excellent 8.2
Based on 4165 reviews

Recent customer comments

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based on 4165 reviews
  • Hotel Condition/Cleanliness 8.2
  • Facilities 7.7
  • Location 8.8
  • Room Comfort/Standard 8.2
  • Service 8.3
  • Value for Money 8.0
  • Food/Dining 7.8
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Jianfang C.
March 24, 2015
fantastic stay everytime
room decor, comfort and beds
always deliver to expectations! the pool was great, I like the wooden flooring on the floor as it feels so much cleaner than carpets. the rain shower and the spaciousness of the bathroom feel superb. the beds were also very comfortable and it is within walking distance to KLCC. the overall experience makes me book maya again and again.

Rasvinder B.
March 23, 2015
Best Hotel In KL
Hydrotherapy Pool, Food, Service Staff

March 22, 2015
Excellent room but staff need improvement
The location of the hotel is excellent as it is only a short walk to KLCC. Stayed in the junior suite and the room is comfortable with an excellent bathroom. Staff performance could be better improved as they seem cold and distant in their service For example when inquiring about the complimentary shuttle service to KLCC, the staff insist that KLCC is just a short walk away without providing me with any details about the shuttle service. Even during check out while I was lugging two heavy luggage no staff offer to help us carry the luggage. However I must commend the check in staff who allow us to check into a room early and later help us to switch to our desired room located on the higher floor.

Dr A.
March 22, 2015
Excellent hotel with personal touch (continue)
Staff, location and value for money
Continue from my previous comment..... Not forgetting, the Indian taxi coordinator who helped me to carry my bag into the taxi the next day. Unfortunately, I didn't get his name. And my sincere apologies for not giving him some tips. (I will do so when I go back to the hotel in the near future). And not forgetting the shuttle service that the hotel had provided, was very prompt too. Thanks, to the two drivers. And also not forgetting the ever smiling staff at the lobby and the house-keeping guy that clean our room at 1807. Once again, kudos to the staff of Maya Hotel. Well done. Excellent service with personal touch indeed. We will definitely be back to Maya Hotel for sure. And it was an indeed a very pleasant experience that we had in KL. Thank you once again, hotel Maya. Sincerely Dr Aris and family

John O.
March 21, 2015
A night to stay
accomodations, food and luggage

singh A.
March 21, 2015
location food and service
Good and comfortable,friendly and helpful staff. Location to twin towers about 10 minutes walk.

Chih-Han L.
March 18, 2015
Nearby twin towers
desserts, night view were great. The service is good too.

Siti I.
March 18, 2015
an amazing place for honeymoon!
my husband and were stayed at Hotel Maya for 2 nights. Everything was superb. I love the room's decoration, toilet and room service. Plus this hotel is strategically located at city centre.

Yang N.
March 17, 2015
Convenient, Value for Money, Good Amenities
I thoroughly enjoyed the amenities, ie Gym and Pool is outstanding, with free studio classes! Breakfast offering is delicious with good spread of food choices. hotel room lacks sound insulation, with evidence of wear and tear but good stay nonetheless. Highly recommend for couples and business travellers for its convenient location!

farah R.
March 16, 2015
maya no gaya
nice shower, walking distance to klcc
Food really was over priced and taste was not good. The room amneties is out dated, and the furniture is old. Bed is not that comfy. Staff did not deliver what we wanted, we have to repeat and ask for so many times Will never return again