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Excellent 8.2
Based on 4159 reviews

Recent customer comments

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Excellent



based on 4159 reviews
  • Hotel Condition/Cleanliness 8.2
  • Facilities 7.7
  • Location 8.8
  • Room Comfort/Standard 8.2
  • Service 8.3
  • Value for Money 8.0
  • Food/Dining 7.8

ROBIAH O.
Malaysia
September 03, 2013
Nice big room with all the facilities
Centrally located, easy access to shopping malls, pubs
I enjoyed my stay with my wife. We love the room and food served.

Daniel S.
Sweden
September 02, 2013
Great view over petrona tower
Close to petrona tower and nightlife
Nice staff. Close to petrona tower and shopping. Big and Luxury.

AI T.
Malaysia
September 02, 2013
love the hotel room with the see through bathroom
clean, big bed and great breakfast
highly recommended this hotel to those night life party people this hotel has it all to offer in terms of locations and also their services. will definitely go back there again in my next trip

ziad Y.
Singapore
September 02, 2013
disappointing
location only
1) Concierge use the word "you get out" to 'help' me with parking my car at the lobby 2) Baby cot arrived 45 mins after i request during check-in 3) Can't get any channels on the TV (30 mins for someone to come and fixed it) 4) Toilet flush not wrking (40 mins for someone to come and fixed it) booked for 2 nights but i checked out after 1st night as i just cant wait to leave the place! Will never ever go back there again.

Rita K.
China
August 31, 2013
comfortable room with nice design
comfortable room with nice design

Chan J.
Malaysia
August 29, 2013
Best
comfort, nice, friendly staff

LIM Y.
Singapore
August 29, 2013
Relax & stress free
easy to locate, cleanliness & quite.
Great!Very relax, and the room was very spacious. Except that the shower do not have a door, and water ponding on dry areas which came from shower. The facilities were available but only they closed too early. Restaurant foods were delicious and reasonable prices. We have a very enjoyable stay there.

Antonio H.
Portugal
August 28, 2013
Troubled stay ... expected better ...
Location ... Location Location
We arrived and the Suite that was reserved for us had several issues: Bath tub taps were broken, noise of running water under it but not visible, also some wall coating was on the floor. We call their attention and promply they moved us to better one (they actualy upgraded us, what was nice). Overall the suites didn't impress us, they clearly need to be renovated. Old TV screens and dvd players. The windows have only a single glass what makes the noise from the street very perceptible. Breakfast was quite bellow standards for a 5* hotel, big deception. In general Restaurants within the hotel are quite unimpressive. We tried a grill where the breakfast is served and was pretty bad, is notorious that the salads are old and kept for several days, could understand that if was a 3* hotel ... Also I had to use the Internet and connect to my company using VPN, also here had real trouble. The Internet speed is very poor 1MBit/s download speed. Also couldn't connect using vpn, called the reception and they had forwarded me to an external company for assistance. They tried to troubleshoot my connection, is clear that they block vpn, they gave me a fixed ip address to go through their router but also didn't work. They started saying that the problem was with my laptop what was totally incorrect I just had travelled from an hotel in BKK where I used it without any issues. Anyway, I just gave up.

Lai M.
Malaysia
August 28, 2013
Room cleaness can still be improved, nice location
Great location, stylish design, huge room.
Comfort and space, noise filtering and cleaness need improvement.

CHENG L.
Malaysia
August 28, 2013
Nice hotel in city center
Good location, nice design & friendly staff
Just ok hotel might not be coming back although the hotel have nice design. Encountered unpleasant happenings during night time. The TV will switch off by itself and knocking sound at 12 midnite. Maybe sound travel through rooms.