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Excellent 8.2
Based on 4163 reviews

Recent customer comments

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Excellent



based on 4163 reviews
  • Hotel Condition/Cleanliness 8.2
  • Facilities 7.7
  • Location 8.8
  • Room Comfort/Standard 8.2
  • Service 8.3
  • Value for Money 8.0
  • Food/Dining 7.8

Raphael K.
Germany
June 25, 2013
akerlake im Zimmer, somit nicht statusgerecht
Internet, Sicht, Lage

Baharin A.
Malaysia
June 24, 2013
It is value for money
near to klcc, exclusive & friendly.

Lim L.
Singapore
June 24, 2013
This is a nice hotel for relaxing.
It nearbly KLCC shopping Ctr, view Twice Tower, Night disco “Zouk” & it is located at KL Centre

Kamphol S.
Thailand
June 24, 2013
Almost there.
Breakfast, Location, and Pool theropy
The designs was a bit trying too hard, it has tried hard to become a Design Hotel but needed to improve the quality of the constructions details, the water can leak from one spot to another. The food at breakfast as well as lunch was good. The location is great. The staff needs more professional training if want to be at the international level, they are friendly but need to react professional with requests and incident happened in the hotel. I lost a watch during the room change, staff did not do much until the last day of our stay, we asked the security to check all cameras, 3 - 4 days later still no response. After a e-mail, the Manager did get back and found the watch, after not the greatest experience, the Manager did solve it nicely by shipping the watch back to overseas to me. Thanks for that. To be fair, it seems that the manager needs to be there otherwise it can go wrong.

Yew H.
Singapore
June 24, 2013
Good location
Good view & comfortable

Stephanie S.
United States
June 23, 2013
Pleasant
Location to Twin Towers, very close to great public transportation, nice view of the towers from high floor

Jukka S.
Finland
June 23, 2013
Good location and nice service
location, service and desing

DANIEL L.
Malaysia
June 22, 2013
Enjoyed our stay at this hotel.
Comfortable, affordable and relaxing.

jing C.
Malaysia
June 22, 2013
have a great relax
clean..large..comfort

Garry T.
Malaysia
June 21, 2013
The stay was actually good
Nearby to the most famous buildings
Actually I was so disappointed with the room and rates you are charging so expensive and small rooms compared to other 5 star hotel in Kuala Lumpur I've stayed before this is really an unexpected experience.But anyway it's ok then I don't think I will be staying there anymore in the future.well thumbs up for the housekeeping staff they are very polite and helpful the best and thumbs up for mr.imran well done sir keep up the good job this is a truly hotelier service which you have shown.