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Hotel Novotel Kuala Lumpur City Centre

2 Jalan Kia Peng, KLCC, Kuala Lumpur, Malaysia 50450

Very good 7.7
Based on 1935 reviews

Recent customer comments

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Very good

based on 1935 reviews
  • Hotel Condition/Cleanliness 7.6
  • Facilities 6.6
  • Location 9.0
  • Room Comfort/Standard 7.7
  • Service 7.4
  • Value for Money 7.5
  • Food/Dining 7.0

Say O.
July 10, 2016
Disappointing to hotel due to hygiene issue
Insect beat my children , please help inform hotel to proper clean up at room 1618.

ahmed J.
July 07, 2016
Very good hotel
The hotel very good with good location good price, really i was a good mom

Lay L.
July 04, 2016
ROOM 1201
Room was very warm though the air condition temperature has adjusted to 10C, Fan at the highest level ie Level 3, no shower gel, no conditioner

ting L.
Hong Kong
June 29, 2016
Unpleasant incident at breakfast
I politely asked the chef to steam some vegetable for me on 28th June Tuesday around 07:30am during breakfast time at lobby. His attitude is kind of rude & impatient.

Mohamed J.
June 27, 2016
Comfortable, good location
A pleasant experience. Service centric staff, good location, clean.

Ho C.
Hong Kong
June 23, 2016
good location; clean; hot shower/bath
look a bit old, but still good stay, comfort room and nice staff

Julie T.
United States
June 20, 2016
Great location, helpful staffs!
Convenient location and helpful staff!

Yuk W.
June 20, 2016
Nice hotel with convenient location
The hotel is only a footbridge away from Pavilion Shopping centre so its very convenient. The staff was attentive and helpful. The breakfast was good and was inclusive if our affordable hotel rate. Hotel provided baby cot at no additional cost. The room itself was not the biggest we had seen but fit 2 adult 1 child and 1 infant nicely. Hotel not new but relatively clean with no issue. Free wifi in the hotel with relatively stable connection. worth recommending.

Seet E.
June 17, 2016
Need to provide more customer service training
The hotel facility looked old, Chinese restaurant very limited choice on food. The worst & very disappointed during my stayed was, the house keeping knocked at my room at 9.30am and asked me when can I check out. Very impolite way to do such thing to hotel guest, although that day was the check out day.

james K.
June 17, 2016
Superb location, big comfortable rooms
I was only in KL for a couple of days visiting friends and didn't want to have to get caught in the infamous KL traffic so chose a hotel right in the middle of town. Literally a 2 minute walk to Pavilion Shopping mall and hundreds of other shops and restaurants nearby. Don't need to go anywhere else Rooms were large and fairly well maintained for an older hotel. Beds were huge and comfortable, facilities were good and the staff were very friendly. Will definitely return here.