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Excellent 8.3
Based on 4776 reviews

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Excellent



based on 4776 reviews
  • Cleanliness 8.4
  • Facilities 7.9
  • Location 9.0
  • Room Comfort/Standard 8.4
  • Service 8.2
  • Value for money 8.1
  • Food/Dining 7.8

Suhaizah N.
Malaysia
November 12, 2014
OK
Food, Room and nearby to shopping area
OK

Hon C.
Hong Kong
November 12, 2014
good
good good good

Abdul K.
Singapore
November 11, 2014
3 days 2 nights in KL Impiana
Location, food & facilities
The place was beautiful and my stay was near perfect but affected by the inefficient service staff. I check in on the 8 Nov 14 at about 1:30 pm. The courteous front desk staff check me in for 1 room superior as the other two rooms is yet to be clean and I will have to wait till 2:00 pm as that was the standard check-in time. I thanks her for her assistance in getting my family to be in 1 room first till we get the other two rooms and as we have travelled all the way about 330km from Singapore. At approx 2:10 I called to enquire about the other two rooms and was told by the operator that she will get back to me in a while. After waiting impatiently for almost an hour at about 3 pm I called again and was told to wait for a few minutes as they are sending someone up to pass me the cards for the other two rooms. Yes, that someone never arrived as expected and it is almost 4:00 pm when I called and ask to speak to the manager but was told that he/she is engaged, but then I got to speak to the courteous lady who checked me in earlier who then apologised and upgrade the supposed two superior room to deluxe without any charges. She explained that the two rooms had some cdefects and that is why they are not able to check me in. I'm quite happy with the lady who checked me in for being professional but was quite dismayed by the call operators who seems to be not interested in helping out the guest.

Ivan P.
Australia
November 11, 2014
Perfect location
It had all the amenities. It was centrally located. And had covered walkways to most of the places we wanted to go to
The stay was without problems. The staff were very very polite. The food was good. And cleanliness was maintained

YIM F.
Malaysia
November 11, 2014
GOOD LOCATION, COMFORT ROOM, FRIENDLY STAFF
GOOD LOCATION, VALUE OF MONEY, COMFORT ROOM
I FEEL SATIFICATION ON THE STAY IN THIS HOTEL, THE LOCATION IS GOOD, JUST BEHIND OF KLCC SHOPPING MALL, IN THE TOWN CENTER, AND WITH FRIENDLY STAFF

lim M.
Malaysia
November 11, 2014
enjoyable
good location,clean n well maintained
excellent

Philip L.
Malaysia
November 10, 2014
Clean
Location, location, location!!
Good accessible location

Kar C.
Malaysia
November 10, 2014
Location good
location, food and convenient to KLCC
Late check in. Staff is helpfull

Mohd A.
Malaysia
November 09, 2014
Good location / walking distance
Location, access, cleanliness
Walking distance to KL Convention Centre for event there.

myung J.
South Korea
November 08, 2014
good
all
good