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Excellent 8.3
Based on 4752 reviews

Recent customer comments

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based on 4752 reviews
  • Hotel Condition/Cleanliness 8.4
  • Facilities 7.8
  • Location 9.0
  • Room Comfort/Standard 8.4
  • Service 8.2
  • Value for Money 8.1
  • Food/Dining 7.8

Diwei W.
April 11, 2014
As always great location to various KLCC shopping.
Location, Looks new and nice swimming pool
The staff was not professional. They are slow to attend the needs of the guest and it appears communication was an issue. Many times we stress the urgency of our need and was poorly attended by the staff. One of my friend had room clean up and all her items removed before she had the chance to check-out. I'd believe their staff needs better training especially with communication.

March 31, 2014
Very good hotel and easy to go to shopping area
Nice room, big, easy to go to shopping mall
We like to stay here cause got bridge to go to klcc and shopping mall

Zaki M.
March 29, 2014
perfect location, perfect price range
location, price, spa
it was short and pleasant but this wasn't my first stay. so, i am quite used to the surroundings and everything else that is within easy reach of this hotel due to its location.

shu L.
March 29, 2014
comfortable stay
location, staff attentiveness, spacious room
I have stayed in impiana a few times and each time it has been good. This time, it was a little unfortunate that my stay coincides with OTC 2014. Thus, the hotel was running at full capacity. I was upgrades to a delux room due to non availability of non smoking superior room. The room was clean but the furniture would need some repair pretty soon.

March 28, 2014
Inwould stay here again
Swiming pool, centrally lcated and beat view swimming pool
I love this hotel and i would stay again at this hotel. It centrally located, near the suria, and bukit bintang. You can just walk to the suria klcc park. And you can just walk too, to bukit bintang. Trough bukit bintang walk. And the good news is, the hotel has its own lift to the bukit bintang walk. Another best part of impiana is, the swiming pool view is the twin tower. And if you lucky u can get twin tower view too, from your room. My lucky there, i get that. So i can see the new year firework, directly from my room.This hotel is clean. Good people there. I love impiana.

Goh W.
March 27, 2014
overall is good

Marilen P.
United States
March 24, 2014
Great! Except bathroom not wheelchair-accessible.
Centrally located, friendly staffs, good food in-house restaurants.
Had a pleasant stay! Upgrading us from Superior King into Executive room had a big impact for our pleasant 5Nights stay in the hotel. How I wish u renovate (at least 1-2 Deluxe or Superior rooms with bigger bath/shower room for guests in wheelchair). I initially booked for a Superior King and I was assured by the front desk that all rooms are wheelchair-accessible. Upon arrival at the hotel, we found out it wasn't but we were immediately upgraded to a better/bigger room. Albeit, my husband and caregiver had to physically lift me in/out of the shower room (it may be a bigger bath but still shower room is not accessible). Please check the international building code for a wheelchair accessible bathroom. Other than this, I rate this hotel with thumbs up. Thank u.

Yeo S.
March 23, 2014
Superb Hotel
Near to mall, friiendly staff, good housekeeping
The housekeeping was great it came in to clean your room very early and anohter time in the afternoon. The hotel connect to the bridge to KLCC and Pavillion it was so convenient. Everything was great at this hotel will stay again next time.

March 23, 2014
Rest and Relax
Close to Shopping Mall, Spa and Location
Enjoyed spa after shopping. There is bridge linked KLCC and Pavilion Mall. Please take note that the bridge open 6am and close at 12am. It is walking distance from hotel to Lot 10 via linked bridge. There is nice vegetarian restaurant at Level 2, Lot 10. Sure stay this hotel again.

Chan C.
March 18, 2014
good location, friendly staffs, nicely furbished
location, near shopping centre n sightseeing place
Fast check in n check out, friendly staffs, hotel room is spacious, nicely furbished room, very nice location.