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Excellent 8.3
Based on 4775 reviews

Recent customer comments

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based on 4775 reviews
  • Cleanliness 8.4
  • Facilities 7.9
  • Location 9.0
  • Room Comfort/Standard 8.4
  • Service 8.2
  • Value for money 8.1
  • Food/Dining 7.8

Koh L.
August 07, 2016
Good location
Near to KLCC and reasonable price

duc L.
August 05, 2016
All ok

Nur J.
August 02, 2016
Great hotel, always!
My 3rd time booking a room here. I was given free upgrade to the Club Premier Room. Great view of the KLCC tower, spacious and very clean room! The reason why I always back to booking this hotel is that there is shelter linkway bridge to Bukit Bintang area & Suria KLCC. I will definitely come back again, soon !

toshiaki S.
August 01, 2016

Antonio D.
July 30, 2016
A four star hotel that used to be better!
People at reception not wanting to help at all! They just give you the key and don't want to make your stay any better. The Impiana is going to be like any other four star hotel in KL with a swimming pool on the roof, standard procedure as everywhere else. Except the delicious eastern and western breakfast, I don't see any reason to go back again !

Helen O.
July 28, 2016
Impiana KLCC Hotel

wayne G.
July 26, 2016
Disappointing customer service
The staff came for room make up at approx 5pm and forgotten to place any towels in the room. Waited one hour for staff to send towell to me after calling/ complaning for 4 times! Request duty manager to contact me but no one call. Very disappointing customer service. First time staying at Impiana KLCC and will also be the last. My colleague also recieve lousy customer service.

Peggy W.
July 24, 2016
Closest to Convention Centre at value price
the overhead link bridge is the gateway to KLCC & Pavilion! shaded & airconditioned walkway. Room is spacious with all necessary necessities.

Mei N.
July 24, 2016

Annie L.
July 22, 2016
Service is good.
Hotel staff service is vey good except hotel taxi fare is too expensive cost RM170 to get to KLIA for one person.