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Excellent 8.5
Based on 2179 reviews

Recent customer comments

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based on 2179 reviews
  • Hotel Condition/Cleanliness 8.7
  • Facilities 8.8
  • Location 8.7
  • Room Comfort/Standard 8.5
  • Staff Performance 8.6
  • Value for Money 8.3
  • Food/Dining 8.2

10 Wuttikorn C.
April 16, 2013
Great breakfast / Nice location / Luxurious room
Breakfast / Location / Hotel room
If you expect all things that the 5-star hotel can offer, Hotel InterContinental KL is an answer. I had a great breakfast with full variety of food and choices. The hotel room is second to none. It is very luxurious, comfortable and nice room. The bathroom is very big. The location of hotel is very close to the shopping complex like KLCC and the public transport like LRT. If you would like to savor the local food, the restaurants nearby can fulfill your desire. What I don't really like this hotel is its complimentary internet service. It is quite slow and unstable.

10 ayman M.
April 16, 2013
Comfortable and very nice
Comfortable, the location of the hotel and Friendly staff
Very nice hotel I recommended,the best thing is the location its near to every thing the room is clean and Comfortable

10 John B.
April 15, 2013
Excellent Hotel Close to KLCC and LRT
Very close to station, has a shuttle to take you to major shopping centres
We had a marvellous stay at the Intercontinental. The Hotel is well located - you can choose to use the Hotel shuttle to get to the major shopping precincts or can use the LRT (Ampang Park just out from front door) - or jump on the free KL bus which stops just down the road. The staff are excellent in all areas of the hotel. Very polite, very attentive to your needs - just very nice people. I am Gluten free and they went above and beyond to cater for my needs. The chief Irfan was truly magnificent in making sure there was plenty for me to eat. The breakfast buffet has a huge variety to choose from and the staff in that area were just wonderful. We have stayed in KL many times, but this was the first time at the Intercontinental. We will stay here every time we visit from now on - Thankyou Intercontinental for making our stay such a great experience.

7 Ting M.
Hong Kong
April 14, 2013
Ok to stay
Close to KLCC, price ok for 5 star hotel in KL
The room is a little bit small and wonder they said the upper level is standard room, and the higher standard room at lower level. Need to line up for breakfast. Swimming pool is very small.

7 Kevin Y.
April 12, 2013
Bed, Room, Room service

7.7 Bee Y.
April 12, 2013
Nice hotel, tactfulness can be inproved
They have a wide spread of breakfast, nice design of bathroom and the media TV
Things would have been handled in a better manner, when the mgmt. or the GM told my hubby to change his singlet at the breakfast restaurant. He could have ask him aside to tell him, instead of telling him in front of other guests.

April 10, 2013
Superb accommodation
Great staff, big and comfortable rom, fast internet
We stayed at InterContinental KL expecting 5-star treatment, and that is exactly what we got. There was nothing to complain about. We were warmly welcomed, and the check-in was quick. The rooms were very comfortable and huge. The bathrooms were likewise hug he and comfortable. Cleanliness was not an issue. Pillows can be customized according to choice. Wifi internet is available in the rome, and the speed is quite fast. Room service is also very efficient. The location of the hotel is also very good. It is a 10-minute walk from the Petronas towers. Free hourly shuttles to and from the Petronas and the local district Bukit Bintang is also available. Airport transfer for a fee can also be availed. Overall, a very good hotel. Would totally recommend this to others. And we would no doubt consider staying here the next time we visit KL.

April 09, 2013
Comfort; easy access to highway ; close to KLCC
It was a smoking room but located next to the elevators. the air draft from the elevators was disturbing from early hours 6am onwards but I was warned about it. However, there were no other rooms available.

10 Sham L.
Hong Kong
April 07, 2013
Satisfactory experience
Close to subway, free shuttle and nice breakfast.
The hotel is very close to a subway entrance (within 30 second walking), and the hotel also provide free shuttle bus to KLCC every hour and a station near Times Square every couple hour (Well, you can walk to KLCC which would take around 10 mins). The buffet breakfast was really nice. When compared to the price of InterContinental in other places, the price here at KL was really amazing. The hotel arranged private car to airport spent me RM120, which was reasonable in particular the weather at KL was really hot and having a private car bringing us back to airport was really a relaxed experience.

10 Intan H.
April 05, 2013
nice stay.... definitely will come again
the food is great, the swimming pool for kids is superb, they even allow you to borrow the board and swimming gear for kids (pelampung). great location
we came for attending a conference. all my kids are happy and enjoying themselves while i'm at the seminar.