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Excellent 8.7
Based on 1364 reviews

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based on 1364 reviews
  • Hotel Condition/Cleanliness 8.9
  • Facilities 8.9
  • Location 9.4
  • Room Comfort/Standard 8.8
  • Service 8.8
  • Value for Money 8.2
  • Food/Dining 8.2

Sharon S.
United Kingdom
March 23, 2015
Good value for money
Location, staff, comfort
Its one of the few hotels that I look forward to returning to. You know what you are going to get. The staff are always nice and helpful.

March 23, 2015
At Arab street
At arab street, best locatio

March 21, 2015
service was terrific
good, worth it

Mohd Y.
March 21, 2015
Good location
Location, food, clean
Very good Happy Everything goes well

v S.
March 18, 2015
The location

Juran B.
March 16, 2015
Nice Location
Location, Staff performance and cleanliness
It was a comfortable stay. Staff performance are excellent. Even the attitude of reception desks are praiseworthy.

Irene F.
March 11, 2015
Enjoyment plus
location, staff, room
Location perfect, staff obliging and fabulous, room great.

Lauren F.
March 10, 2015
Top location and service
Location, service, staff
This hotel is in a top location opposite The Pavilion where we spent a lot of time shopping and eating (recommend Ben's on level 6 for dinner and drinks on their balcony). The hotel staff were lovely and friendly, especially the door men who always greeted us by name and with a smile. Rooms are large and comfortable, although a little dated. It was great to have such a large pool in the middle of KL. I would recommend this hotel.

Hong Kong
March 03, 2015
The decoration of the room is very good. The staff is very polite to all the guest. The location is excellent that we can shopping all around.
The manager Ms. Alice Chan has provided us the warmest service that we never met before. Our family are very appreciate of her professional arrangement and service and we'll recommend to our friends this hotel and will come again. Thank you very much. We have a wonderful vocation by staying at JW Marriott.

Tarfah A.
March 03, 2015
Great location, excellent staff
Location, staff, value for money
Excellent except for two things: 1. The room service food and breakfast buffet leave a lot to be desired. The international food served was not on par with other JW Marriotts globally and in fact quite disappointing. 2. The free Internet provided is extremely disappointing - EXTREMELY slow and to get faster Internet you have to pay a daily premium. A hotel of the JW Marriott's standard should not go halfway in providing these services - either provide free and fast Internet or just remove the free option altogether and have guests pay for the Internet, period. I personally was quite disappointed that the hotel opted for this cop-out option just so they could claim to provide "free Internet".