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Excellent 8.7
Based on 1354 reviews

Recent customer comments

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based on 1354 reviews
  • Hotel Condition/Cleanliness 8.9
  • Facilities 8.8
  • Location 9.4
  • Room Comfort/Standard 8.8
  • Service 8.8
  • Value for Money 8.2
  • Food/Dining 8.2

pei L.
December 09, 2014
best hotel
luxury relax friendly
i have stay the hotel more than 6 times a years just fell the best hotel in kuala lumpur

Ehan C.
December 06, 2014
perfect stay
location luxury food

Zainal A.
December 03, 2014
Everything else is great except for the breakfast.
Location, Great Staff and Nice rooms.
Love it, will definitely return. I was staying at Room 1434...Special mention to the staff who attended to me when we just arrived. He was outstanding, brought my family up to the room 1st to let my little girl rest while I was checking in. As for the breakfast, Mandarin Oriental KLCC buffet is better. If they improve on that, it's almost perfect.

November 27, 2014

meng G.
November 23, 2014
Good location
location location location
Very convinient to all major shopping place...

Surina D.
Brunei Darussalam
November 23, 2014
Excellent Stay
Comfort, value for money, excellent staffs
It was a very pleasant stay! Quick check-in and check-out. The staffs were very friendly. The room was very clean and spacious. We were provided with fresh fruits and snacks everyday in our room. There was a time when our card keys were not working, the staffs quickly change our card keys in just a few minutes of wait. Overall, I love staying at this hotel and will definitely come back again!

M D.
November 21, 2014
Excellent stay
1. great service; 2. great location; 3. great room
The stay for 3 nights was an excellent one. The amenities in the room was second to none - everything that one would need for a pleasant stay was provided. I had also found the hotel staff to be very helpful and accommodating.

Hong Kong
November 13, 2014
Location is just too good
Hotel is in the centre of a shopping area, you have everything in just 5 minutes. Wild range of food can be found in the shopping mall next to the hotel, and it is like 15 mins walk to Jalan Alor.
Will stay with JW Marriott if I have to visit KL in the future~

November 12, 2014
nice hotel with big beds
nice hotel with big beds
nice hotel with big beds

Eng G.
November 10, 2014
Excellent Service starting from Reception
Customer Service, Spacious Room & Housekeeping
I was greeted by an excellent Reception / Front Office team and they processed my check-in and assigned an designed "Guardian Angel" to assist in any request needed. The housekeeping team was very thorough in their job and it was a very pleasant return to return to a fresh room each day. Hotel location is right in the city location and access to neighbouring malls are within walking distance.