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Excellent 8.7
Based on 1364 reviews

Recent customer comments

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Excellent



based on 1364 reviews
  • Cleanliness 8.9
  • Facilities 8.9
  • Location 9.4
  • Room Comfort/Standard 8.8
  • Service 8.8
  • Value for money 8.2
  • Food/Dining 8.2
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Peak L. from Malaysia
Families with young children
Stayed one night in October 2014
Great experience
Location are good, clean room, comfortable
Room are big, comfortable, nice. Location are convenience.
Reviewed October 20, 2014

Nur K. from Malaysia
Business travelers
Stayed one night in November 2013
Fantastic!
Location. Staffs. Cleanliness.
Pleasant feeling to stay at this hotel. The location in which this hotel is situated is ideal for shopping and the nightlife. Lack chairs in waiting area. Quite expensive without Agoda.
Reviewed October 20, 2014

VIMALAN S. from Malaysia
Couples
Stayed one night in September 2014
Rooms should be more standard
Great location,good restaurants,friendly staff
They stay was ok but expected to have more comfortable stay
Reviewed October 19, 2014

Fasha S. from Singapore
Couples
Stayed 3 nights in September 2014
Honey Moon
pool, location, express check out
We were on honeymoon, but nothing specials were done for the room despite requesting for it, and we were told that "WE DON'T DO SUCH THINGS". Its a shock to me, coz if its a 5 star hotel, you would try to accommodate the request if its possible. if there was no disturbance in the morning for room check, i would have enjoy more of my morning. Plus there was no "DO NOT DISTURB" sign in the room, we only get that "DO NOT DISTURB" sign after requesting it from the room attendant on the last day we were there. i hope there will be more opportunity to stay there with better deals. Overall the staff are friendly and helpful.
Reviewed October 15, 2014

Sharon S. from United Kingdom
Business travelers
Stayed 2 nights in October 2014
OK but need to sort wifi out
Location, staff, cleanliness
Generally quite good but I had no wifi in the room and the cable internet was poor.
Reviewed October 15, 2014

brandon L. from United States
Business travelers
Stayed one night in October 2014
Best hotel ever
Beautiful hotel, right on downtown area and huge shopping center with brand name clothing as such LV, Burberry, Gucci., Prada...just 1 min away!
It was a pleasant feeling to stay at this hotel in KL. looking forward to come back soon!
Reviewed October 13, 2014

SIEW T. from China
Families with older children
Stayed one night in October 2014
room comfort and good location
hotel cleanliness , room comfort and staff very friendly
room comfort with staff very friendly, hotel cleanliness and near local food and near shopping mall
Reviewed October 09, 2014

Shane B. from United Kingdom
Couples
Stayed 4 nights in September 2014
4 Nights in KL
1. Staff 2. Location 3. Food
We had a fantastic 4 night stay here. The location in which this hotel is situated is ideal for shopping and the nightlife of Changkat, we had no need to use public transport as everything is within walking distance. The staff were very polite and helpful throughout our stay. They really try their best when accommodating guests and strived to go the extra mile to make our trip as comfortable as possible. We were treated to a very warm greeting during our check in and, even returned one night to find a bubble bath had been run with rose petals waiting for us, it was such a well thought and kind gesture, just what we needed after a long day of shopping. We would especially like to thank Abii the assistant quality manager for all of her help and assistance. We will be planning to stay at this hotel again in the near future
Reviewed October 07, 2014

Abdullah A. from Saudi Arabia
Couples
Stayed 2 nights in September 2014
very nice hotel
location, staff and services
very good hotel
Reviewed October 05, 2014

Abdullah A. from Saudi Arabia
Couples
Stayed 2 nights in September 2014
very nice hotel
location, staff, services
was really nice hotel
Reviewed October 04, 2014