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Excellent 8.7
Based on 1357 reviews

Recent customer comments

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based on 1357 reviews
  • Hotel Condition/Cleanliness 8.9
  • Facilities 8.9
  • Location 9.4
  • Room Comfort/Standard 8.8
  • Service 8.8
  • Value for Money 8.2
  • Food/Dining 8.2

brandon L.
United States
October 13, 2014
Best hotel ever
Beautiful hotel, right on downtown area and huge shopping center with brand name clothing as such LV, Burberry, Gucci., Prada...just 1 min away!
It was a pleasant feeling to stay at this hotel in KL. looking forward to come back soon!

October 09, 2014
room comfort and good location
hotel cleanliness , room comfort and staff very friendly
room comfort with staff very friendly, hotel cleanliness and near local food and near shopping mall

Shane B.
United Kingdom
October 07, 2014
4 Nights in KL
1. Staff 2. Location 3. Food
We had a fantastic 4 night stay here. The location in which this hotel is situated is ideal for shopping and the nightlife of Changkat, we had no need to use public transport as everything is within walking distance. The staff were very polite and helpful throughout our stay. They really try their best when accommodating guests and strived to go the extra mile to make our trip as comfortable as possible. We were treated to a very warm greeting during our check in and, even returned one night to find a bubble bath had been run with rose petals waiting for us, it was such a well thought and kind gesture, just what we needed after a long day of shopping. We would especially like to thank Abii the assistant quality manager for all of her help and assistance. We will be planning to stay at this hotel again in the near future

Abdullah A.
Saudi Arabia
October 05, 2014
very nice hotel
location, staff and services
very good hotel

Abdullah A.
Saudi Arabia
October 04, 2014
very nice hotel
location, staff, services
was really nice hotel

abdulaziz A.
Saudi Arabia
October 04, 2014
Location ,staff and hotel facility's
Great and fantastic

siong C.
October 04, 2014
Good 2. Convenient 3. Clean

Suet H.
October 02, 2014
Friendly & warm staffs at good location
Easy access to shopping areas and restaurants, Safe and Comfortable
- Good location with warm reception - Surprise with fruit reception in room and many complimentary bottles of mineral waters without request and complimentary one-way transport to airport - Newspapers are available at common area of each floor. Maybe, the hotel could also put in a complimentary basket of apples at the same counter for customers who pick up the newspapers every morning - However, check in was not well managed as we are informed to go back to reception counter the next days to verify that there are 2 people staying in the room - Lack chairs in waiting area for us to seat down at a prominent area while we are waiting for friends to pick us up - In room TV channels (although it stated there are 35plus selection), mostly is non-English. Limited selection....lack of sports, movie channel (only fox cinema) for both English and Chinese. Maybe, most of hotel customers are from non-English/Chinese countries. However, overall is a good experience. Will try to stay in the hotel again next visit with elderly parents.

Teck T.
October 01, 2014
Execellent Hotel
good location, clean room and the staff are very helpful
one word to descripted ... Excellent Hotel

October 01, 2014
good location