arrow-up-icon Get points on your miles program!
Back to hotel info

Excellent 8.7
Based on 1341 reviews

Recent customer comments

Filter by traveler type
Excellent



based on 1341 reviews
  • Hotel Condition/Cleanliness 8.9
  • Facilities 8.6
  • Location 9.4
  • Room Comfort/Standard 8.8
  • Staff Performance 8.8
  • Value for Money 8.2
  • Food/Dining 8.2

7 John G.
New Zealand
January 17, 2014
Pretty damn good.
The extra bed supplied was a Queen bed. Location was brilliant. A big room
Pretty good and we would stay there again. But even the best hotel in the world lets itself down when, upon checking out, you are presented with an account that includes a meal you didn't actually have. Our first morning there, we went down to have breakfast. We were asked for a room number, presented with a bill for 127 ringitt and told to sign. When we explained that we only wanted toast and a drink we were told it was a buffet and that was the price. So rather than sign, I ripped up the account and gave it back to them. My mistake - I should have kept it. And then we went and had breakfast elsewhere. So imagine my surprise when that breakfast ended up on our bill Sure, they went out the back and came back and said they would take it off the bill but IT SHOULD NEVER HAVE BEEN THERE IN THE FIRST PLACE. Not good enough and it leaves a nasty taste. Almost as if 'well we think you may well have had that meal but for the sake of goodwill, you cheapskate, we will deduct it'. Really unfortunate as everything else about the hotel was brilliant. I still don't understand how an unsigned, ripped in half docket made it into the system. Something is just not right here.

10 Doosun Y.
South Korea
January 16, 2014
very nice, the best hotel in KL
clean, best area for shopping and restaurants and bars
It is the best hotel in KL. clean and friendly staffs. Also shopping and restaurants and bars are just around corner. I will say this hotel is the best in KL.

8.3 fiona N.
Malaysia
January 13, 2014
Didn't get our requested king size bed
Clean, comfortable , nearby amenities
Didn't get my requested king size bed, was given 2 queen size ...look more like super single than queen .. Was utterly disappointed .. No coffee table in the room Safe position was on the floor in the wardrobe ... Esp. Not comfortable for seniors who have to bend quite low to open safe ... Other than what I ve mentioned, service, hotel staff n room cleaning attendant was exceptional ,, room attendant ,Safri took great effort in ensuring our rooms are clean .. Small details like ,eg. 1 side of our shoe were missing , he wrote a note to inform us that only 1side of black shoe .. We actually send the shoe for repair thus resulting 1side only ...

9 Andrie S.
Indonesia
January 12, 2014
Excellent hotel and highly recommended
Clean, close to shopping distric
My experince for this hotel was excellence and receptionist and the staff were nice... However beware with the bellboy, as when i was going back to the airport the bellboy scammed me with the taxi driver to charge me more,,, He told me it cost me 160rm fixed price no meter to go to the airport and i knew i was a scammed because when i was in the taxi, the driver covered up the meter with a hat and there was a sticker on the dashboard showing an extra charge for toll on top of the meter price to go to the airport... I just can't believe marriot hotel management let their own bellboy scammed hotel guest... Other than that everything was excellent...

9 ivan D.
Indonesia
January 08, 2014
hotel with good location
clean bedroom nice swimming pool good breakfast nearbyshooping center so you can walking around cit center
Very comfortable hotel wifi conection very fast and luxurius bedroom and i will stayback tl this hotel for next holiday

9.3 Eva K.
Indonesia
January 08, 2014
Great hotel with friendly staffs
Staff performance, location, room size
I was very satisfied with this hotel. The staffs are polite, friendly and attentive. I checked in and out from the hotel fast and easy. I booked a twin-bed room, and the beds are big and comfortable. The hotel is conveniently located opposite the Pavilion KL in Bukit Bintang area. Will definitely come back if I visit KL again.

8.3 ivan D.
Indonesia
January 08, 2014
hotel withgood location for shoopoing
clean hotel with nice swimming pool good location for shooping and have nicebreakfast
I will stay back to this hotel cause the location is very strategic to shooping and near night market in this area

10 MD A.
Malaysia
January 06, 2014
excellent
excellent,satisfied,good service
i like to stay at this hotel, my kids really enjoy swimming & hotel near all shopping complex, the staff helpful & friendly, next vacation i will stay at you hotel again.

9 Wan M.
Malaysia
January 03, 2014
I really enjoy staying in this hotel
location service & cleanliness
It was amzing staying in this hotel. The location is nearby to many famous shopping complex in Kuala Lumpur. Easy access to food centre. The staff are very helpful and kind. Will come again for my next visit.

9.3 WAI L.
Malaysia
January 02, 2014
Comfortable Room and Great Location!
Comfortable room, great location and good variety of restaurants
Pleasant and satisfied. Close to major shopping malls. Spoilt with great variety of restaurants.