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Excellent 8.7
Based on 1353 reviews

Recent customer comments

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based on 1353 reviews
  • Hotel Condition/Cleanliness 8.9
  • Facilities 8.8
  • Location 9.4
  • Room Comfort/Standard 8.8
  • Service 8.8
  • Value for Money 8.2
  • Food/Dining 8.2

Aiena D.
January 18, 2016
Very good
Location, cleanliness, hotel ambience
When we were brought to our room, the bellboy found out we were on honeymoon, congratulated us and wished us happiness. It was a nice gesture. Amenities were complete, TV channels ample, spacious room with a grand bathroom. Located opposite to Pavilion KL and near to other malls. Will def stay there again!

January 15, 2016
The best hotel ever stay at KL
Cosy,food and location

Andri I.
January 13, 2016
My hotel of choice if I visit Kuala Lumpur again
Services, location, staff hospitality and great room
I came late in the evening for checked in due to my flight schedule. I was impressed my how the receptionist handle it. I forgot to include breakfast in my booking and the receptionist guy happily included breakfast for me during my stay free of charge (I stayed for 2 nights for business purpose). I even got a city view looking towards Pavillion (KL's hottest spot)!!! The room is incredible. My minor complain is the shower booth is too small even for Asian size people like me. The rest are great, I love the food, the staff hospitality, and the location. Definitely will stay again here when I visit KL.

Vui T.
January 11, 2016
Nice 5 Star Hotel
Location, Staff & Food
I like this hotel. The food is great. The hotel staff very helpful and friendly. The location is good just next to the Pavillion Mall.

Johnny C.
January 05, 2016
Great staff , great service , good location
Great staff , great service , good location

Sally K.
January 03, 2016
Very professional staffs
Location, staff performance, room comfort
Very memorable stay. Our 2nd stay here, the staffs displayed professionalism in their duties, except for 1 who stations near the entrance and did not offer any help with luggages or directions. Only 2 complains, lifts were very old and very slow, despite there were 6 lifts. The breakfast spread was very disappointing and so is the room service food quality. I hope the management works on improving these 2 items.

Jae Y.
January 03, 2016
Wonderful staff
Location, service, room
All the staff at Marriott was amazing!

January 03, 2016
Staff very polite
Feel like home!

December 29, 2015
1. Friendly staffs 2. Clean and comfortable rooms 3. Very strategic location
Me and my wife are very happy with the hotel. It has a nice aura and more importantly very very friendly staffs. We were greeted by Ms Radhika (Guest Service Manager) who personally took us to our room. She gave us a detail explanations regarding all the facilities that are available in the hotel. We were greeted with a friendly greetings by the hotel staffs. This place gave a truly magical feelings.

Nguyen L.
December 21, 2015
My excellent stay at JW Marriott KL
Location, Service, Price
I am absolutely satisfy. Perfect location, reasonable price and wonderful service!