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Excellent 8.7
Based on 1365 reviews

Recent customer comments

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Excellent



based on 1365 reviews
  • Hotel Condition/Cleanliness 8.9
  • Facilities 8.9
  • Location 9.4
  • Room Comfort/Standard 8.8
  • Service 8.8
  • Value for Money 8.2
  • Food/Dining 8.2

Vui T. from Malaysia
Families with young children
Stayed 3 nights in December 2015
Nice 5 Star Hotel
Location, Staff & Food
I like this hotel. The food is great. The hotel staff very helpful and friendly. The location is good just next to the Pavillion Mall.
Reviewed January 11, 2016

Johnny C. from Taiwan
Business travelers
Stayed one night in September 2015
Great staff , great service , good location
Great staff , great service , good location
Reviewed January 05, 2016

Sally K. from Singapore
Couples
Stayed 2 nights in December 2015
Very professional staffs
Location, staff performance, room comfort
Very memorable stay. Our 2nd stay here, the staffs displayed professionalism in their duties, except for 1 who stations near the entrance and did not offer any help with luggages or directions. Only 2 complains, lifts were very old and very slow, despite there were 6 lifts. The breakfast spread was very disappointing and so is the room service food quality. I hope the management works on improving these 2 items.
Reviewed January 03, 2016

Jae Y. from Australia
Couples
Stayed 10 nights in December 2015
Wonderful staff
Location, service, room
All the staff at Marriott was amazing!
Reviewed January 03, 2016

HUA T. from Malaysia
Solo travelers
Stayed 2 nights in December 2015
Good
Staff very polite
Feel like home!
Reviewed January 03, 2016

CHANDRA K. from Malaysia
Couples
Stayed one night in December 2015
FANTASTIC
1. Friendly staffs 2. Clean and comfortable rooms 3. Very strategic location
Me and my wife are very happy with the hotel. It has a nice aura and more importantly very very friendly staffs. We were greeted by Ms Radhika (Guest Service Manager) who personally took us to our room. She gave us a detail explanations regarding all the facilities that are available in the hotel. We were greeted with a friendly greetings by the hotel staffs. This place gave a truly magical feelings.
Reviewed December 29, 2015

Nguyen L. from Vietnam
Business travelers
Stayed one night in December 2015
My excellent stay at JW Marriott KL
Location, Service, Price
I am absolutely satisfy. Perfect location, reasonable price and wonderful service!
Reviewed December 21, 2015

teh C. from Malaysia
Couples
Stayed 2 nights in December 2015
Wonderful service
Staff efficient, room clean & good location
Excellent. come back again
Reviewed December 18, 2015

Rezaul C. from Bangladesh
Solo travelers
Stayed 2 nights in December 2015
very good location
location, close to city centre and Pavilion shopping mall
Reviewed December 16, 2015

Teik T. from Malaysia
Families with young children
Stayed one night in December 2015
Good location
Food
Reviewed December 11, 2015