arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Excellent 8.7
Based on 1341 reviews

Agoda Verified Reviews

Filter by traveler type
Excellent



based on 1341 reviews
  • Hotel Condition/Cleanliness 8.9
  • Facilities 8.6
  • Location 9.4
  • Room Comfort/Standard 8.8
  • Staff Performance 8.8
  • Value for Money 8.2
  • Food/Dining 8.2

8 Shindy S.
Malaysia
November 02, 2015
In town
near to shopping mall, city and restaurants

7.7 Emma L.
Singapore
October 20, 2015
Short stay in KL
Comfort, cleanliness, location
Chose this hotel for the location as it is within Bt Bintang and opposite Pavilion, with skytrain within 5mins walk. However we expect more from a 5 star hotel. 1) Bedsheet was kinda of worn out and with bits of stain. 2) Although hotel provided complimentary upgrade of wifi, we were unable to login throughout our stay.

10 hui K.
Malaysia
October 20, 2015
great location
near shopping mall, restaurant, staff friendly
not bad

9.3 M D.
Malaysia
October 15, 2015
Great hotel
1. Location; 2. Friendly staff 3. Shopping location
Had a very good experience at the hotel. The location was superb for shopping, cuisine at nearby restaurants, and massage areas.

10 M D.
Malaysia
October 15, 2015
Excellent stay
1. Location; 2. Staff; 3. Room comfort
The stay at the hotel was fantastic. The staff are well-trained and provided exceptional service. No complaints that are worth mentioning. Would recommend the hotel!

10 Angela T.
Australia
October 14, 2015
Beautifully presented hotel
Room, location and staff
Wonderful, we could not have had a better experience.

9 Foo J.
Malaysia
October 12, 2015
Satisfied Stay
The room is well cleaned, no bad odor, no dust and the water system is great.The location is perfect for shop lovers, JW is surrounded with fabulous shops that will fill shop lovers wishes. Staff was

9 Trent B.
Australia
October 07, 2015
Sadly only one night in stay this time
Great location. Great building(there are newer if that is your thing). But the number one reason i would recommend this hotel over others in KL is the staff. Every single one of them are fantastic!
Absolutely lovely. The staff really do go out of there way to make you feel special. Nothing is too much trouble. Amazing location for shopping at Pavillion.

7 Win T.
Malaysia
October 05, 2015
JW Marriott Hotel Kuala Lumpur
comfortable
good

8 vivian C.
Singapore
October 02, 2015
so so
location, location, location
5 stars but lack the personal touch...not a fault but paying a few dollars more will get you a 5 star with 6 star experience at the grand hyatt and the ritz carlton