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Recent customer comments

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Very good



based on 1679 reviews
  • Hotel Condition/Cleanliness 7.4
  • Facilities 7.4
  • Location 8.9
  • Room Comfort/Standard 7.5
  • Staff Performance 7.4
  • Value for Money 7.6
  • Food/Dining 6.5

6.3 Wayne D.
Australia
March 03, 2014
Below expectations unfortunately
Location, large room size, promptness of checkin/checkout staff
Room size is very good but the furniture and décor is in need of renovation. Cockroaches were prevalent in the kitchenette. There was an blatantly obvious water leak in the bathroom ceiling (mould & flaking paint) above the towel rack which resulted in damp towels. The TV was archaic so no HDMI or USB facility available and there was no safe in this particular room. We were told to carry our passports, money & jewellery with us for security when we complained! The room was comfortable and quiet.

5.3 Effalinny S.
Singapore
February 28, 2014
Bad service, old hotel, no standard of cleanliness
location and nice view
Everything was ridiculous, toilet are not equip properly, many things inside the apartment is broken, service was lousy, have a hard time getting the correct things from concierge as they keep on making mistake. NO RECEPTION, so have to keep on calling like so ridiculous. Been to KL so many times but this is the worst hotel worst then the budget hotel in KL

7.3 farhana P.
Malaysia
February 27, 2014
Parking was expensive
Location, state of room and hotel facilities

6 Lim C.
Malaysia
February 26, 2014
So so
Location
No facilities explanation, management very poor service, no advise given. Anyway, it is ok to stay.

9.3 rita J.
Indonesia
February 26, 2014
really worth the value for the comfy
great value, comfy and good location
It was really pleasant hotel to stay in, worth for the value that we paid. The room is spacious and check in and check out process is fast. Location are great, at the heart of KL.

10 Abdul H.
Malaysia
February 20, 2014
clean accommodation - Hotel at very good mall
clean, big rooms and easy access to shopping

9 litang C.
Singapore
February 17, 2014
Great service and location.
Great service providers, good location and facilities
My stay was good at this apartment. Other than the internet (Wifi)issue, everything is great. Really enjoy the stay, hope to stay a little longer next time. The service is really good, the staffs help and accomodate to our requests promptly and politely. One of the best worth-it hotel ever.

7.7 XU C.
Singapore
February 12, 2014
nice apartment for family holiday
room size, location, price
nice, room big, suitable for big family, but barely any service

6 Nurfaiza I.
Singapore
February 12, 2014
ok hotel for shopping trip
size and location
This is my 2nd time staying there. Pretty much the same except the agent mixed up room keys during check in. We got the room below penthouse tho. Super high. Water pressure in bathroom was a bit low tho. Took agez to fill the tub. Wifi is not free.

8 kwek T.
Singapore
February 07, 2014
comfortable
quiet , comfortable , close to city
quiet , comfortable close to city , excellent ground staff