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Very good 7.9
Based on 6166 reviews

Recent customer comments

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Very good

based on 6166 reviews
  • Hotel Condition/Cleanliness 7.8
  • Facilities 7.5
  • Location 9.0
  • Room Comfort/Standard 7.8
  • Service 7.7
  • Value for Money 7.7
  • Food/Dining 7.5

Sebastian D. from Malaysia
Families with young children
Stayed 3 nights in December 2013
This hotel just okay and near to shopping area.
Nice lobby, good design and very good lobby staff helper.
This hotel is just okay for me but I'm not very happy the hotel services especially the room smell the cigarette smoke(dizziness) and the receptionist a little bit rude and never say thank you to the hotel guest. I expected more from the hotel services with the rate of 4 Star Hotel. But the rest is okay. I will stay here at Melia again if can but I just hope the hotel to do some improvement regarding on their services especially the housekeeping.
Reviewed December 15, 2013

Karen L. from Australia
Families with older children
Stayed 4 nights in November 2013
Good value hotel
Large room, closed to big shopping mall & mono rail
Comfortable stay with the amount paid. Mono rail just around the corner and makes it so easy to travel around KLCC
Reviewed December 14, 2013

Rachel D. from Australia
Solo travelers
Stayed 3 nights in December 2013
upgraded and appreciated
location to shops, helpful staff
Initial room was dirty however we were upgraded and had no complaints. The staff were very helpful.
Reviewed December 14, 2013

Amalina A. from Singapore
Families with older children
Stayed 2 nights in November 2013
Good if you want to shop and travel by bus/train.
Nice big beds, good breakfast, very accessible.
Love the bed as it is big. However, the furniture are quite dated. Price is okay for location.
Reviewed December 13, 2013

Leslie N. from Malaysia
Stayed one night in December 2013
Not a bad hotel with decent rooms. Good value
Clean room, great location and decent price.
Overall quite happy. I traveled as a couple, and they only had 2 single beds which was annoying. But other than that, good hotel, great location and decent price.
Reviewed December 13, 2013

Oi C. from Malaysia
Business travelers
Stayed 2 nights in December 2013
Great Location
Clean, Great location, near shopping centre & monorail
It was a hotel a very good location with main shopping malls within walking distance. Transportation is also easy to access, especially monorail is just opposite the hotel
Reviewed December 13, 2013

Neng P. from Malaysia
Families with young children
Stayed 3 nights in November 2013
room, location, transport.
Good location . Just opposite Berjaya time square. N near monorail lrt. Easy access to shopping mall. Big room n clean.
Reviewed December 13, 2013

Charles T. from Singapore
Business travelers
Stayed one night in December 2013
Central location, steps away to train station.
Location,location and location
1. Overall it was okay at best. Check in staff was a trainee, hence took a long time to process my check-in until her supervisor came to help speed things up. 2. Unpleasantly surprised that, despite high room charge, internet was chargeable separately for close to MYR30 additional. To add further frustration, after disputing the hotel's practice for charging the extra for wifi and a senior staff finally agreed to the waiver, discovered that the hotel's room wifi was not working. How aggravating is that? 3. Great service and professionalism exhibited by bellhop Hasan (?) and night concierge Pawan from Nepal who was most helpful, courteous and a pleasure to engage with.
Reviewed December 13, 2013

Clare T. from Singapore
Solo travelers
Stayed 3 nights in December 2013
Conveniently located, comfortable room, economical
Ease of access to transportation and shopping centers. Conveniently located near coach drop off location. Large and comfortable room.
Hotel is near the drop off point for the coach and so was very convenient. The room was large though furnishing is not new but is well maintained. Bathroom was small though. Would have been better if it is larger. Of course, this is a standard room. Executive rooms would have larger bathroom. It is conveniently located near the KL main shopping centers like Time Square, Sungei Wang and Pavillion. Staff is friendly. Located just next to Jalan Imbi monorail station. Lift car is rather small and is located in such a way that it allows passenger to look into the windows of the nearby rooms but it does not really matter. It is a 4 star hotel and hence do not expect 5 star treatment or environment. Good for casual travellers.
Reviewed December 12, 2013

Husin I. from Brunei Darussalam
Stayed 4 nights in December 2013
incredible stay at melia hotel kuala lumpur
well airconditioned room, big space and close to transportations access
apart from no free wifi access, everything was good in average.
Reviewed December 12, 2013