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Recent customer comments

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Very good
7.9
based on 6094 reviews
Hotel Condition/Cleanliness
7.8
Facilities
7.7
Location
9.0
Room Comfort/Standard
7.8
Staff Performance
7.7
Value for Money
7.6
Food/Dining
7.5

8.3 Felicity W.
Australia
September 09, 2013
great location, comfortable rooms
Location, location, location
We only stayed at Melia Kuala Lumpur as a stopover, though thoroughly enjoyed our stay and will definitely stay here again when we travel to KL next. The hotel is perfectly located close to shopping malls and the hawkers food street. The hotel is situated downstairs from Lmbi monorail station making commuting throughout the city a breeze.

8 Jamal I.
Singapore
October 28, 2013
Central location but impersonal desk staff
Location
The hotel furnishings are dated, and the check-in staff were quite impersonal. Each time I went to the counter and greeted them cheerfully, they gave a half-hearted sad smile. I wonder why they always seem so depressed. One morning, my wife went for a jog and had a scrape, I supported her as she limped back with a bleeding cut on her knee. So I requested for a first aid kit and the Nepalese security guard looked blankly at my wife's bleeding knee, shrugged at my request and silently walked away. I was floored at his nonchalance, and instead asked the desk check-in staff for it, and when she instructed the Nepalese guard, he strolled away to find it. When he slowly emerged from the back room with the First Aid kit, I grabbed the kit and ran to attend to my wife's bleeding knee. While waiting for him, I had already cleaned the wound using wet toilet paper I found from the toilet. It was when the Indian and Malay security officers arrived later that they showed care and concern and tried to help, but the wound was mostly cleaned and covered by then, but I appreciate their show of care. Overall, I would NOT stay in this impersonal hotel again. For I'm sure you'll be able to find much better hotels in the area, at a similar or cheaper price.

8.7 Xiao X.
China
September 03, 2013
very good location
very good location
very good location, close to monorail Imbi station, jalan alor (a famous street with many local restaurant), and many shopping malls and bars in bukit bintang

6 Kelik H.
Indonesia
September 17, 2013
Not good reception
Close to bus stop from Singapore, close to shopping center, close to monorail station
We have not very good reception, it was the worse ever reception for us. They took us quite sometime to check the validity of my voucher and they seemed underestimates us. Not recommended hotel

9.7 helena W.
Portugal
August 11, 2014
next time will book this hotel again
good service, good location, food taste good

6 Koay L.
Malaysia
September 10, 2013
Centrally Located.
Location, Reasonably Price and Decent Size Room.

7.7 Shakeel S.
United Kingdom
September 05, 2013
watch out for the ph bills
clean room, close to transport, shopping
made a mistake for not checking before making 4 locals calls to mobile within KL. Ended up paying abt £25.00 for 15mins / 10mins / 4mins / 1min call. Toilet was blocked for 3nights out of our 4night stay. Had two connecting rooms, so we were using the other room toilet, although maintenance guy kept clearing the toilet everyday. Otherwise its good, good breakfast, close to transport, shopping etc. No wifi.

6 Koay L.
Malaysia
September 10, 2013
Big Room and Centrally Located.
Location, Location and Location.

10 ABD A.
Brunei Darussalam
November 15, 2013
I'm happy and enjoy stay here
very big room, comfortable and good service
My point of view, its really very good hotel and centrally city location. Its realy easily to get shopping here and many shops out let here. I find easy ecess public transportation and a lot of good quality of restaurants. The room also very much comfortable and suitable for family trip. In future will come again and will happy to introduce to friends for them to stay at MELIA Hotel.

6.7 Haris O.
Australia
September 09, 2013
the stay was great
close to the shops and restauranta
the location is close to everything shops and restaurant and bukit bentang monorail just outside the hotel which takes you every where