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2015
Very good 7.9
Based on 6163 reviews

Recent customer comments

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Very good



based on 6163 reviews
  • Cleanliness 7.8
  • Facilities 7.5
  • Location 9.0
  • Room Comfort/Standard 7.8
  • Service 7.7
  • Value for money 7.7
  • Food/Dining 7.5

Susie W.
Malaysia
June 28, 2016
Rooms Allocation
First of all, the reason for me to choose Melia is the offering of a competitive price and its offered on a newly renovated room. To my disappointment on my arrival and check in, the front counter staff told me that there is no more newly renovated room and offered to put us up in a LEVEL room which I am reluctant to take. I tried to reason with the front desk that my reason to choose Melia is because of the advertised newly renovated room which my Agoda booking clearly stated and they should have allocated this type of room to me. Instead of not giving me the type of room i have booked, they made me waited for sometime before they can find a room with twin bed for me. Since they cannot provide the type of room i wanted, I have asked that the new "offered" room be facing the front where I might have a bit of view of the main street and opposite building - "Berjaya Time Square". The staff agreed but my second disappointment was that the room i entered is facing the back alley of the hotel. Realising the extremely poor service of the hotel staff, i have decided not to pursue anymore and not to stay in this hotel again. Hope that either Agoda or the Hotel can improve on their correct facts of advertising. Unsatified Customer.

Chin T.
Singapore
June 28, 2016
Old but good
It's one of the older hotels in kl but the upkeep of the hotel is surprisingly very good. The comforter and bedsheets pillows etc are very clean.The room and the bathroom are clean as well. The housekeeping folks did a good job.The location is good...opposite Times Square and next to Low Yat mall.Its near to the Bukit Bintang shopping area.Breakfast is above average.But the front desk staff are quite rude.Other than that overall I will give it 4 stars.

Huat C.
Malaysia
June 25, 2016
Quite disappointed
Rooms are different from pictures.

Kevin R.
Australia
June 24, 2016
Central Location
Stayed 4 days in a 'Level' rooom as Agoda had great price. Good size well-appointed room with view towards the Petronis Towers. Excellent breakfast choices. Central location next to IMBI Monorail station and with the Berjaya Times Square across the road and Sungei Wang centre around the corner. Would stay again and recommend for families or couples.

Jessica S.
Philippines
June 23, 2016
Good location
Near monarel (monarail) 😊 Across berjaya times square and nearby malls and convenience stores. Just 10minutes away from their food haven in jalan alor. Staff accomodating and helpful. 😊

Yulius L.
Indonesia
June 22, 2016
Old Hotel with Modern Room
Modern interior for the newly renovated room. Clean hotel and friendly staff. Good location, in front of Berjaya Times Square.

Vincent L.
Singapore
June 21, 2016
Good stay @ their newly renovated Rooms
I love it so much that it's my extension stay. Good sized rooms and great location!

Vincent L.
Singapore
June 20, 2016
Nice New rooms! Best Location, good rooms!
I have always love Melia @ KL. It's blessed with good location and a huge sized room. This time it is even newly renovated. I have always enjoyed my day. I will definitely stay again but I do wish their TV has better channels.

Mohamed B.
Brunei Darussalam
June 19, 2016
Well established hotel.
Rooms are newly renovated and very modern and comfortable. Breakfast offerings was amazing. Highly recommended hotel.

Muthu K.
India
June 17, 2016
Excellent Hotel that deserves better rating
The Location of this hotel is perfect. Just opposite to Berjaya Times Square and other important shopping malls like Lowyat Plaza and so on. Staffs are well behaved. Room is comfortable but little bit smaller comapred to other hotels. Food is great with variety of dishes for breakfast. But overall it is a very good for Individual and family