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2015
Very good 7.9
Based on 6144 reviews

Verified traveler reviews

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Very good



based on 6144 reviews
  • Hotel Condition/Cleanliness 7.8
  • Facilities 7.5
  • Location 9.0
  • Room Comfort/Standard 7.8
  • Service 7.7
  • Value for Money 7.7
  • Food/Dining 7.5

wan S.
Singapore
November 27, 2014
bad service
location,

michael S.
United States
November 26, 2014
Great staff and food quality
Staff was outstanding. Location was good. Restaurant food was good.
Good food and clean rooms.

Lock H.
Malaysia
November 26, 2014
Excellent location and hotel room.
Location, Room cleanliness and easy check in/out
wonderful

Craig N.
New Zealand
November 25, 2014
Old, tired amd smelly
Location
average, old and tired, and very smelly from too much smoking. Good location though.

Bernd P.
Germany
November 25, 2014
Close to everything
Close to shopping malls
Its a bit difficult to enter by car. But once you reach there you can easily reach a lot of shopping areas by walking.

Tin Y.
Singapore
November 24, 2014
value for money
service, comfortable& convenient.
Good.

tan K.
Singapore
November 24, 2014
Good location.
The customer service, location and room are good.

Endro S.
Indonesia
November 23, 2014
I very like this hotel
location,breakfast,room
i like this hotel and feel comfort,and i always stay this hotel when i'm in Kuala Lumpur

Kho Y.
Singapore
November 22, 2014
worth the money
location, friendly staff, affordable

Bob L.
Malaysia
November 21, 2014
Mouldy carpets, No hot water, unresponsive staff
Convenient location, nice breakfast spread
It was the second time we stayed at this hotel and this time round, we were quite disappointed with the service. My wife had booked a twin bed room by mistake and when I requested a change to a double bed, the staff at the check-in counter didn't even bother to check if she could change the room for us and retorted rudely that it was our own mistake. Upon taking the lift upstairs to our room on level 11, we were greeted by the sight of mouldy carpets along the corridor. What was worse was that the water heater wasn't working. When we called up housekeeping, the staff replied "just keep the taps running for 5 to 10 minutes and the hot water will come". And I thought it was trying to be an environmentally friendly hotel! In any case, we didn't have hot water for the first night despite two calls for the technician to come look at the heating system. The only redeeming factor was the breakfast: it wasn't exactly a sumptuous spread, but it was good enough for us with a good variety of dishes. The hotel's easy accessibility to Berjaya Times Square with nice eating places and bowling alley for the kids was the only reason why we chose this hotel for our holiday, but after this disappointing experience, I think we are not coming back anymore.